Global Crisis Management Execution Lead; Americas

Overview

Citi Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity and reputation of Citi and its clients. CSIS Crisis Management is responsible for designing and maintaining Citi’s all-threats Crisis Management program and providing strategies for businesses to use to protect staff and mitigate risk during a crisis event, as well as complying with applicable legislation, regulations and codes.

The program covers the complete crisis management lifecycle from Readiness to Response through to Recovery and Review and is activated during crisis events to provide notifications, escalation, and coordination of Citi corporate resources to help resolve emergencies. CSIS Crisis Management is building out a team in Charlotte and is looking for an experienced professional to lead the global Crisis Management Exercise program.

• Design and maintain all aspects of Citi’s enterprise-level Crisis Management Exercise Program
• Author the policy, standards and procedures for Citi’s Crisis Management Exercise Program
• Manage day‑to‑day functions in support of the exercise program
• Engage with CSIS’s intelligence and security functions, enterprise resiliency and business leaders as threats emerge to develop planning scenarios and exercises.
• Plan, develop, facilitate, and conduct comprehensive crisis management exercises to validate organization response and recovery capabilities
• Design and lead regional and global exercises, both specific threat‑based and cyclical, engaging stakeholders in a collaborative planning process
• Lead the After Action Report process for regional and global exercises, drafting and vetting the initial report and working with stakeholders to validate recommendations and related improvements
• Oversee the local cyclical exercise program, including After Action requirements
• Review post‑exercise actions and evaluate performance to determine how well the program performed, updating best practices and guidance methodology as needed

• 10 years of experience with demonstrable involvement in crisis management exercising, preferably in the financial services sector
• Industry‑recognized professional training or exercise certifications in crisis management and/or contingency planning would be an advantage
• Ability to bring compassion in leadership to crisis management
• Experience with best practices of in‑crisis communications and enterprise‑level exercise and education programs
• Self‑starter and resourceful, operating in fast‑paced and dynamic operational settings
• Experience working with virtual global teams within a matrix organization
• Ability to manage multiple projects and deliverables while balancing changing priorities concurrently
• Strong interpersonal skills and ability to communicate effectively with people at all levels in the organization
• Exceptional analytical skills to define, develop and manage multiple processes
• Effective planning and execution abilities

• Bachelors degree, or equivalent experience

Primary Location Full Time Salary Range: $ - $. In addition to salary, Citi’s offerings may include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental and vision coverage; 401(k); life, accident and disability insurance; and wellness programs. Citi also offers paid time off packages, including vacation, sick leave and paid holidays. For additional information regarding Citi employee benefits, please visit  This role will be hybrid, requiring three days in office at location 11225 N, Community House Road, Charlotte, NC 28277, once the facility opens Q2 2026.

Job Family Group:
Corporate Services

Job Family: COB & Crisis Management

Time Type:
Full time

Primary

Location:

Charlotte, North Carolina, United States

Anticipated Posting Close Date:
Feb 18, 2026

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