Business Center Branch Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Center Branch Manager within PNC's retail banking organization, you will be based in Charlotte, NC at the South Park Branch.

R212349

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Manage priorities through planning and execution to drive all aspects of branch performance. Drive revenue and customer loyalty through consultative interactions with clients and solutions that help them achieve financial well‑being. Create a differentiated customer experience, making banking easy in an omni‑channel environment. Lead and influence the agenda of a broad range of ecosystem partners. Be accountable for risk management and compliance in a complex business environment.
  
  Build a high‑performing team through the attraction, onboarding, coaching and development of branch team members.
• Lead, plan and execute a branded sales process to achieve sales targets and customer loyalty. Grow branch revenue through the acquisition and share‑of‑wallet growth of consumer and business households and by effectively leading ecosystem partnerships. Drive business banking results primarily through business development and community involvement activities. Coach to consultative selling to drive results and enable customer financial well‑being. Have foundational understanding of balance sheet and income statement.
• Lead, coach and ensure the delivery of a differentiated client experience. Coach the team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Lead effective problem resolution, making banking easy for customers. Connect all of PNC, delivering a seamless customer experience in an omni‑channel environment.
• Drive the employee experience. Be responsible for acquiring and retaining talent through effective onboarding, coaching and development. Make talent development a priority for all branch team members. Ensure employees achieve performance and activity expectations through effective and ongoing performance management. Model PNC values by cultivating and supporting an inclusive workplace.
• Manage operational, human capital, reputational and business risk. Exercise leadership, authority and sound decision making to mitigate sales practice risk. Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC Also Has Fundamental Expectations Of Our People Managers. As a Manager Of Talent In PNC, You Will Be Expected To:

• Include Intentionally – Cultivate diverse teams and inclusive workplaces to expand thinking.
• Live the Values – role‑model our values with transparency and courage.
• Enable Change – take action to drive change and innovation that will transform our business.
• Achieve Results – take personal ownership to deliver results. Empower and trust others in decision making.
• Develop the Best – raise the bar with every talent decision and guide the…