Operations Manager; Field Supervisor - Commercial Landscape Maintenance

Overview

At Providence Landscape Group, we understand that providing great service to customers is only part of what exemplifies an exceptional company. We offer superior commercial landscape services and take the time to create outstanding client relationships. These relationships enhance the customer experience as we become valued members of your team. We’ll take the stress out of managing your landscape—and go above and beyond your expectations to win your trust.

Our use of current technology and state-of-the-art equipment, plus our commitment to technical training for all employees, ensures that our clients receive both outstanding landscaping and superior customer service. We provide complete commercial landscape programs, including landscape maintenance and management, landscape enhancements, and arbor care. As part of the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local company, coupled with the support and vast resources of a national organization.

Our Mission

Our mission is to take consistent pride in our work, our company, and our customer service. We measure our success in delivering on that mission in our clients’ satisfaction and continued business.

• Competitive Salary
• Company Vehicle, Cell Phone & Laptop
• Comprehensive Benefits (Medical, Dental, Vision)
• Life Insurance
• Voluntary LTD
• 401k (Match)
• PTO
• Paid Holidays
• Paid Training & Development

The Operations Manager is responsible for managing all aspects of operations and production on a portfolio of maintenance accounts including labor, materials and equipment. This position reports directly to the Branch Manager and is responsible for managing a book of business at a minimum of $1 Million.

• Support company vision, policies, procedures, safety/training programs, perform accordingly and pass along to other employees.
• Familiar with each job’s specifications and ensure compliance with quality and efficiency standards.
• Work with management team to map out seasonal work schedules. Develop, communicate and maintain schedules for maintenance work on all jobs, coordinate manpower, equipment and materials in a timely fashion.
• Perform inspections of equipment and vehicles to ensure proper maintenance.
• Ensure client requests are responded to in a timely manner. Manage operational issues and implement alternative and creative solutions. Communicate proactively with the Client Management team to resolve client concerns when applicable.
• Manage budget and monitor job cost reports regularly; report back to crew to increase productivity and job efficiency, including total hours worked by crew and services performed to ensure quality and profitability. Provide long and short-term planning for maximum efficiency and no wasted time for Crews.
• Manage and lead several teams. Assist in hiring and onboarding new team members. Encourage growth and development through training programs and succession planning. Provide coaching and timely feedback to optimize performance. Oversee and implement performance improvement processes when needed.
• Train employees on all aspects of the job (safety, quality, efficiency, equipment).
• Work closely with the Branch Manager to lead the branch and meet monthly budgets.

• Quality Control Audits, 90% or better
• Safety Inspections, 100% complete, 90% passing or better
• Contract Renewal 95% or better
• Quality jobs completed on time within the budgeted hours
• Customer Surveys demonstrate favorable remarks
• Equipment Inspections show that maintenance program is followed
• Crew leaders working at a high level with an emphasis on accountability
• Critical field best practices are understood and followed consistently
• Employees are developed in accordance with HR processes
• Aspire best practices are followed in time tracking, purchase orders and scheduling

• Minimum of a high school diploma or GED. Bachelor’s degree in business or a related field preferred.
• 5+ years of experience as a supervisor/manager with proven ability to train, nurture and develop employees and determine leadership skills in others. General knowledge of…