Assistant Retreat Director

Assistant Spa Director

Massage Heights is seeking an Assistant Spa Director who reports directly to the Spa Director. The essential duties and responsibilities of the Assistant Spa Director are to assist the Spa Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Our brand purpose is to Elevate the Lives of the People we Touch
. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every member and guest who walks through the door.

• Must be able to work varied hours to include weekends, evenings, and holidays.
• 6-8 hour shifts.
• Day, evening, and weekend shifts available.

Assist the Spa Director in supervising all aspects of retreat operation, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

• Assist with recruitment, hiring, training, developing, and retaining employees.
• Facilitate front desk associate training as assigned, including coaching and role‑playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall retreat goals.
• Create an environment passionate about providing exceptional guest service.
• Build guest loyalty by consistently ventas the proven operating system of Massage Heights.

• Minimum 2 years of proven sales or retail management experience.
• Self‑starter mentality with leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.

• Hands‑on experience with Zenoti or similar spa POS software systems.
• Understanding of spa environment and massage and skincare services.
• Experience working in a franchise model.

Massage Heights is a national franchise in the U.S. and Canada that operates massage and skincare retreats locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel וצ. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our members’ and guests’ wellness goals through therapeutic and healing services.

• Loyal
• Authentic
• Passionate
• Diligent