Regional Manager - Charlotte

Regional Manager - Carolinas (Charlotte Region / Charleston Region)

Reports To:

Chief Operating Officer

Location:

Based in Charlotte Metro Area (Mint Hill / Indian Trail / Matthews / Concord, NC)

Travel: 60-80% within the assigned region and inter-region travel along with corporate meetings and events as required

About Helpful Hardware Company (HHC)

Helpful Hardware Company operates a growing network of Ace

Hardware stores across Georgia, South Carolina, North Carolina, and Tennessee.

We're passionate about delivering exceptional service and fostering a culture

where our team members thrive. As we continue to expand, we're seeking

experienced, hands-on Regional Managers who can drive operational excellence,

develop strong store leadership, and deliver consistent business results across

multiple locations.

Position Summary

The Regional Manager (RM) provides multi-unit leadership and

operational oversight for a group of Ace Hardware stores within their assigned

Carolina territory. The RM drives performance through coaching, accountability,

and consistent execution of HHC standards. This position requires strong

business acumen, people leadership, and the ability to travel frequently across

multiple stores and occasionally to corporate and inter-region meetings or

events to ensure alignment with company goals.

Key Responsibilities Operational Leadership & Business Performance

* Lead, coach, and develop Store Managers to

achieve sales, margin, labor, and EBITDA targets across the region.

* Translate company goals into clear, measurable

store action plans with regular follow-ups.

* Review P&L statements, identify performance

gaps, and implement corrective strategies.

* Drive consistency in execution of operational,

merchandising, and customer experience standards.

* Ensure compliance with safety, loss prevention,

and company policies at all locations.

Talent Development & Leadership

* Recruit, train, and mentor high-performing Store

Managers and future leaders.

* Conduct regular store visits to observe, coach,

and reinforce performance expectations.

* Partner with HR and leadership on performance

evaluations, succession planning, and development paths.

* Build an engaged, motivated, and

high-accountability store leadership culture aligned with HHC values.

Customer Experience & Community Engagement

* Champion HHC's customer service commitment by

ensuring every store delivers an exceptional customer experience.

* Lead by example in reinforcing hospitality,

problem-solving, and product knowledge expectations.

* Represent HHC in community and local events as a

regional ambassador.

Operational Execution & Continuous Improvement

* Audit store standards, inventory accuracy,

visual presentation, and backroom processes.

* Identify and share best practices across the

region to promote operational excellence.

* Lead rollouts of new systems, processes, or

initiatives (e.g., ADP Workforce Now, Deputy scheduling, HR Smartsheet forms,

etc.).

* Support integration of technology, training, and

process enhancements.

Financial Management & Reporting

* Manage regional budgets, expenses, and payroll

allocations.

* Analyze and present region-level KPIs (Sales,

Margin, Labor %, Shrink, EBITDA, Customer Count, etc.) in monthly business

reviews.

* Partner with Finance and HR to align labor

planning, merit reviews, and staffing costs.

Cross-Functional Collaboration

* Work closely with Operations, HR, Merchandising,

Marketing, and Supply Chain teams to ensure alignment on company initiatives.

* Serve as the bridge between store teams and

corporate leadership to communicate needs, challenges, and opportunities.

* Drive regional accountability and follow-through

on strategic priorities.

Qualifications

* Bachelor's degree in Business, Retail

Management, or related field (preferred).

* 7+ years of multi-unit retail management

experience; hardware or home improvement background preferred.

* Proven record of achieving operational and

financial results across multiple locations.

* Strong leadership, coaching, and

conflict-resolution skills.

* Excellent financial and analytical abilities,

including P&L management and forecasting.

* Strong organizational and time-management

skills; thrives in a field-based, travel-heavy environment.

* Proficiency with Microsoft 365, ADP, and

POS/inventory management systems.

* Valid driver's license and ability to travel

extensively within and across regions as required.

Performance Metrics

* Regional sales growth and profitability (Sales,

Margin, EBITDA)

* Labor and expense control against budget

* Operational audit and compliance scores

* Employee engagement, turnover, and succession

strength

* Execution of strategic initiatives on time and

within budget

* Customer satisfaction and brand reputation

within region

Ideal Candidate Profile

You are a strategic yet hands-on leader who thrives in the

field, builds strong relationships, and inspires performance through

accountability and trust. You enjoy rolling up your sleeves to solve problems,

coaching managers to think like owners, and delivering results through…