Director, Excellence

Department: 10112 Enterprise Corporate - Enterprise Consulting

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Hybrid role based on the NC & GA Division

Pay Range

$75.40 - $120.65

The Enterprise Consulting Group (ECG) is the organization’s internal consulting arm, serving as a strategic accelerator and trusted advisor to senior leaders across the enterprise. ECG enables the organization by rapidly deploying high‑impact teams that drive execution of strategic, transformative and operational priorities—delivering measurable financial outcomes, scalable solutions, and sustainable value aligned with our enterprise mission and strategy. Positioned as a force multiplier, ECG enables optimization and transformation of the organization’s key priorities by leveraging a variety of adaptive and data‑driven methodologies including strategic facilitation & assessments, performance improvement methodologies and program and project management capabilities.

Performance Excellences services, within Enterprise Consulting Group (ECG), include identification of performance and operational opportunities, staffing and implementing performance‑based projects, associated continuous improvement training and coaching, and consultation with senior leaders as to strategic alignment / prioritization of improvement efforts. The Director supports defining Performance Excellence strategy and methodology with the Performance Excellence Vice President and ECG Leadership. Promotes and supports performance excellence through continuous process improvement and problem‑solving methodologies.

This position will also lead a performance excellence team based within a Division or multiple areas to drive improvement. This role partners with executive leadership, division leaders, and frontline teams to lead large‑scale performance excellence projects, embed a culture of continuous improvement, and translate strategy into measurable outcomes. This role provides thought leadership, governance, and accountability mechanisms to ensure improvement practices are standardized, scalable, and delivering value across all areas of the enterprise.

• Provides management of large scale, high priority process improvement initiatives including but not limited to: assessment of existing processes that are not meeting desired metrics or outcomes, identification of improvement opportunities, implementation of demonstrable/measurable targeted improvements, design and implementation of continuous improvement systems, sustainment planning and strategic objectives deployment with data informed analyses and decisions throughout.
• Provides leadership and identifies strategic and operational project opportunities across the system to create superior value, service excellence and a high‑performing culture in an integrated approach.
• Plays a key role in the development and maintenance of methodology and approaches. Supports continuous improvement wide.
• Manages, maintains, and leverages relationships with site, area, and functional leaders, as assigned by ECG leaders, to further partnership in identification of opportunities, prioritization, execution, and escalation.
• Leads the development of the service offering by continuously challenging teams and leaders to improve how value is delivered through healthcare operations by balancing cost, quality, and service.
• Leverages continuous improvement systems to partner with leaders to identify priorities that could then feed into the ECG pipeline of opportunities to be prioritized for staffing.
• Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization’s business.

• Collaborate with other leaders within the Enterprise Consulting Group to ensure alignment and coordination of projects and initiatives.
• Foster a culture of collaboration and knowledge sharing among team members, promoting cross‑functional learning…