Operations Manager, Field Operations

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management,
our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality… designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

We are looking for an Operations Manager to join our Field Operation group! In this role, you will report directly to the VP of Field Operations. You will primarily be responsible for financial and operational metric analysis, executive presentations, and providing overall program management oversight to strategic projects. You will research, strategize, and support the Operational leadership teams to assist in uncovering and cost analysis, metric analysis, and cost reduction measures across the business.

Being a part of this team means that you will manage multiple complex key initiatives and programs dealing with cross-functional organizations and leaders at multiple levels. You will potentially have to deal with highly sensitive information and contribute to strategic discussions, decisions, and implementations.

• Long‑term planning to create initiatives that further the company’s overall goals
• Coordinate different teams to foster exchange of ideas and provide cross‑team learning opportunities
• Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives
• Communicate with the board or other senior officials about shifting company priorities and projects
• Identify potential problems and points of friction and work to find solutions to maximize efficiency and cost
• Identify opportunities to expand or shift course to align cost and service results to world‑class standards

• Manage the organizational budget process by assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
• Enable field operations organizations and drive customer experience through strategic oversight of cross‑functional processes and handoffs
• Rapid and comprehensive response to all frontline field inquiries with high‑quality, time‑sensitive support/education/training/troubleshooting until complete issue resolution
• Collaborate with leaders and support personnel in multiple work groups including Field, Dispatch, Service Delivery, Service Assurance and other cross‑functional sales and support teams to create process improvements and operations efficiencies that enable optimal operational results
• Partner with other lines of business (Systems and IT) to conduct extensive troubleshooting and support for operational related systems to ensure an efficient, consistent, and simplified user experience
• Develop value‑added recurring and ad‑hoc reports with directional recommendations for leadership to identify areas of opportunity on key metrics, cost, and operational efficiencies
• Perform extensive analysis on a variety of reports, and systems, to determine and create enhancements that standardize and simplify processes, policies, and procedures
• Work directly with VP of Operations and his direct team to design, edit, and update executive operational presentations

• Bachelor’s degree or equivalent work experience
• Strong financial acumen
• 5+ years of professional work experience
• Prior operations or project management experience
• Analytical skills including strong business acumen
• Experience in reporting development – Power BI or equivalent
• Excellent verbal, written, project management, and presentation skills
• Ability to summarize key issues to management
• A collaborator with excellent people skills
• Computer skills: strong proficiency with Microsoft Office (PowerPoint, Word, Excel)
• Knowledge of technology and…