Manager Customer Care Services

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting.

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LOCATION limited to:
Meridian, MS / Charlotte

Job Summary:

Manages and administrates the Customer Service Staff within the Call Center. Manage, support, and ensure the highest level of customer service is an everyday practice within operations. While maintaining other managerial functions which includes but not limited to grief processing, client contacts, and customer/employee escalations.

Responsibilities:

• Management and development of staff in a call center environment.
• Day to day operations of the call center.
• Close cooperation with iQor's' customers in development and launch of new services and sales events
• Delivers customer key performance targets
• Reporting (internal/external).
• Cost Management.
• Revenue growth.
• Project management.
• Accounts management.
• Comply and follow all procedures within the company security policy.
• Performs other duties as assigned.

Skills Requirements:

• 5-8 years of experience
• Fluency in English and local language required
• Knowledge and understanding of consumer laws
• Creative thinker, self-starter, requires little supervision
• Marketing/sales experience
• Project management training and experience
• Good overall business acumen
• Excellent people management and communication skills
• Strong organizational skills, excellent attention to detail
• Experience of computer technology and software preferred
• Proficiency in use of personal computers, Microsoft Office products and e-mail skills required.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business or related field preferred.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business or related field preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.