General Manager of Aviation Cabin Services

Job Description

General Manager of Aviation Cabin Services manages and coordinates the work of ABM Aviation Services.

General Manager, Area Operations Pay: $110,000 - $125,000/YR Salary

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management.

• Will develop, implement, direct and support "best practices", ABM policies and standards in quality management, job and site safety programs, and personnel administration. Promotes positive employer/employee/customer relationships and interactions.
• Implements employee training and skill enhancement programs, provides structured employee disciplinary procedures.
• Responsible for maintaining positive customer relations from property management level up to senior executive level.
• Supports ABM activities in budget preparation and vendor/contactor oversight and is responsible to help manage cost and to identify and institute cost savings projects.
• Provides on-going oversight and support for ABM administration, budgetary and financial procedures, processes and standards.
• Responsible to develop, enhance and submit various professional level written reports, surveys, correspondence on a timely basis.
• Supports and assists in development of new business opportunities for ABM.
• Reports daily to ABM Regional Vice President of the organization. Interacts with various organizational support elements including administrative, human resources, financial, quality control and safety departments.
• Will lead a staff of up to 400 personnel.
• Responsible for making daily deposits.
• Payroll reporting.
• Prepare monthly financial reports.
• Facility maintenance including repairs, proposals and project management.
• Perform other duties as assigned or requested.
• Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
• Accommodate increased/decreased client staffing requests.
• Foster deep and meaningful relationships with our client representatives. Visit our clients frequently to discuss outstanding issues, concerns, and opportunities.
• Inspire and motivate others to do well. Ensure we meet financial targets through effective scheduling and time management.
• Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.
• Deliver world‑class training programs that ensure your team members remain attentive to each passenger’s personal needs.
• Work closely with our Safety/Quality team to execute a vigorous metric‑based safety, quality, and security program.
• Manage daily schedules. Ensure all call‑offs and future schedules are complete (days off, vacation, etc.).
• Maintain communication with Shift Managers/Supervisors to maintain optimum staffing levels.
• Effectively coach, counsel, and discipline employees.
• Work with Safety/Quality Manager to ensure the safety and security of the operation. Set a positive, professional example for the workforce. Establish and maintain effective communication and working relationships with passengers, co‑workers, shift coordinators, supervisors, managers, etc. Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

MINIMUM REQUIREMENTS

• College Degree or similar work experience required.
• Five (5) years of customer‑focused experience.
• Five (5) or more years of management experience.
• Three (3) or more years of budgeting, expense control and scheduling experience.
• Excellent communication and leadership skills.
• Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check.
• Individual must also provide driver’s license information so that the Company may conduct a motor vehicle history check.
• Must meet all the requirements to receive required airport…