People Operations Lead

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a People Operations Lead on the Human Resources Information System (HRIS) and Strategy team. This position is responsible for leading the daily operations of the People Operations team, ensuring the accurate and timely processing of high-volume HR transactions across the team member lifecycle.

This role oversees operational service delivery; develops and maintains standardized processes and policy; monitors performance and quality metrics; and provides coaching and development to team members. The successful candidate will partner closely with HRIS and Functional subject matter experts (SMEs) (compensation, payroll, benefits, etc.) to ensure transactions are processed accurately, service levels are met, and operation processes are continuously improved.

This role serves as the primary escalation point for transaction processing issues and drives operational excellence through standardization, documentation, training, and continuous improvement initiatives. The position reports to the HRIS Manager.

• Lead, coach, develop, and manage a team of People Operations Specialists

• Establish performance expectations and monitor productivity, quality and service level agreements

• Partnering with HRIS manager, provide ongoing coaching, feedback and career development opportunities, as well as corrective actions when necessary

• Support workload balancing, resource planning, and prioritization of team activities to meet operational demands and business needs

• Oversee the execution of Human Capital Management (HCM) transactions, including hires, job changes, organizational assignments, compensation changes, leave transactions, worker data updates, terminations, and other team member lifecycle activities

• Ensure transactions are processed accurately, timely, and in accordance with established service level agreements, policies, and procedures

• Monitor daily work queues; review, investigate, and resolve escalated transaction issues, data discrepancies, and operational challenges; support prioritization of workload based on business needs

• Ensure compliance with internal controls, policies and audit requirements

• Develop, document, maintain, and govern standard operating procedures, policies, work instructions, and operational processes to ensure clear ownership, consistency, and adherence across the organization

• Identify opportunities to improve efficiency, eliminate manual effort, and standardize processes

• Lead operational process improvement initiatives and support implementation of new processes

• Partner with HRIS on system enhancements, testing, and deployment readiness

• Analyze operational, quality, and workload trends and recommend solutions to improve service delivery

• Collaborate with HRIS and Functional SMEs to resolve operations issues

• Ensure clear ownership and adherence to defined operational processes

• Support organizational change management activities related to new systems, processes, procedures, and operational initiatives

• Serve as a subject matter expert on operational workflows, transaction execution, and People Operations processes

• Monitor operational metrics, service levels, workload trends, and performance against established goals and service commitments

• Conduct quality reviews and audits to ensure transaction accuracy and compliance within the HCM system of record

• Prepare and distribute operational reports,…