Senior Director, Technical Services; North America - Protective

Senior Director, Technical Services (North America – Protective)

Sealed Air is a global packaging solutions provider. The Senior Director, Technical Services leads a nationwide organization of field-based technical service professionals and is accountable for customer equipment performance, service quality, technical capability, and commercial enablement across Sealed Air’s packaging and equipment systems.

• Leads multiple teams and/or managers responsible for customer‑facing technical support, installations, start‑ups, preventive maintenance enablement, troubleshooting, and training.
• Owns national service outcomes and serves as the senior escalation point for complex customer issues.
• Partners with Sales, Operations, Engineering, and HR to align technical service strategy with business priorities.
• Influences job architecture, capability models, and workforce strategy for technical sales support roles.

• Define and execute technical service strategy aligned to growth and customer retention.
• Own equipment uptime, service responsiveness, and installation quality.
• Standardize service delivery, governance, and performance management, and drive continuous improvement.
• Serve as senior interface between Technical Services, Sales, and Engineering.
• Ensure service is provided efficiently with clear performance metrics (quality, overtime, inventory levels, time to resolution).
• Develop managers, build succession, and scale technical capability.

• Senior leadership experience in technical services or field service organizations.
• Strong mechanical, electrical, and pneumatic systems knowledge.
• Proven experience leading leaders and distributed field teams.
• Ability to travel extensively.

• Experience with capital equipment, packaging systems, or industrial automation.
• Strong commercial acumen and sales partnership experience.
• Experience building technical career paths and capability models.

Supports a field organization requiring frequent travel, overnight work, and occasional weekend or holiday installations. Preferred location:
Sealed Air headquarters in Charlotte, NC.

Customer equipment uptime, service quality, reduction in escalations, talent readiness, effective workforce plan, and standardized service execution.

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.