Director of Shelter Operations

ROOF ABOVERoof Above is a comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers a continuum of services ranging from street outreach to a Day Services Center, emergency shelter, and housing. Roof Above’s services and programs reach approximately 1,400 individuals each day across all our services combined.

POSITION SUMMARY The Director of Shelter Operations will oversee the day-to-day operations of the three homeless shelters serving over 500 Single Adult Men experiencing homelessness nightly. The Director of Shelter Operations will provide direct supervision to the Shelter Managers for all 3 shelters and ensure appropriate coverage at all shelter locations. This position will be tasked with developing and implementing shelter policy and adapting those policies as needed.

Under the direct supervision of the VP of Shelters, the Director of Shelter Operations will play a critical leadership role within the shelter system and will work collaboratively to move the operations of the shelter forward. This position requires sound judgment, and an ability to problem solve difficult and complex issues.

ESSENTIAL FUNCTIONS Shelter Operations and Staffing
• Manage the daily operations of the shelter system, overseeing the functioning of three shelter locations.
• Responsible for scheduling across all three shelters, ensuring appropriate staffing and coverage for all shifts.
• Provide supervision for all PRN staff in collaboration with shift supervisors and shelter managers.

Staff Recruitment, Training, and Employee Relations
• Conduct candidate interviews and determine when additional staff members should be involved in the interview and selection process based on the requirements of the position.
• Ensure the successful completion and quality of training and boarding for new Shelter Specialists and Shift Supervisors.
• Collaborate closely with Human Resources to communicate and address staff-related concerns.
• Conduct thorough, fair, and effective internal investigations related to incidents, employee concerns, or other organizational matters, ensuring an unbiased approach to gathering information and establishing facts.

Guest Services and Shelter Protocols
• Ensure shelter team members employ best practices when addressing guest needs, concerns, and requests.
• Develop, implement, evaluate, and adapt shelter protocols to effectively respond to evolving guest needs, operational priorities, and agency requirements.

Safety, Compliance, and Shelter Resources
• Ensure weekly locker searches in collaboration with another team member, covering two lockers per shelter site.
• Oversee shelter supply needs, including PPE, Narcan, sharps containers, and other operational and safety-related supplies, ensuring adequate inventory is maintained across shelter locations.

Community and Volunteer Engagement
• Collaborate with the Volunteer Coordinator to facilitate the involvement of individual and group volunteers within shelter operations.

OTHER RESPONSIBILITIES Organize and lead a minimum of one shelter staff meeting per month.

Organize and lead a minimum of 1 shift supervisor meeting per month.

Work collaboratively with other Directors within the shelter system to ensure effective and consistent operations of the shelter system.

Become certified in Homeless Management and Information Services database to enter services and view records, as needed. (Certification will be provided).Participate in Extended Leadership meetings and activities.

Complete other duties as assigned.

Deep commitment to Roof Above core values WORKING ENVIRONMENT Responsibilities for the Director of Shelter Operations will…