RN Patient Logistics - Transfer Center

Registered Nurse – Physician Connection Line – FT Nights

Department: 70518 Atrium Health Mobile Medicine – Care Coordination Center

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 36

Schedule Details/Additional Information: 3p‑3a

Pay Range: $38.20 – $57.30

• Obtains accepting/consulting providers, accurately documents PHI, and coordinates patient transport and bed assignment.
• Develops and maintains effective processes and documentation in information systems to facilitate efficient and appropriate admissions.
• Interacts with the entire Transfer Center team to ensure appropriate and timely placement of patients accepted for transfer.
• Gathers and maintains accurate representation of acute care facility bed capacity. Sends redistribution notification and regular updates to administrators, providers, facility leadership and area transportation agencies.
• Navigates complex algorithms based upon requested specialty in combination with knowledge of bed availability, proximity of the referring facility to the receiving facility, patient diagnosis and specialties and services needed to determine the most‑appropriate receiving provider and facility.
• Attends facility Capacity and Safety Huddles to monitor staffing, safety, and capacity concerns as needed.
• Intake RN/ Patient Logistics Coordinator/ Universal Acceptor Responsibilities (as applicable):

• Utilizes computer technology integrated telephone answering system for process inbound and outbound calls.
• Activate code group alerts to multidisciplinary teams to provide timely, high-quality patient care. Documents PHI and timestamps for accurate data collection and national data registry reporting.
• Sends diversion notification and regular updates to administrators, providers, facility leadership and area transportation agencies when a facility nears capacity.
• Serves as a liaison between the medical staff of the referring facility and the medical staff at the receiving facility to ensure a smooth inbound patient transfer process.
• Prioritizes the urgency of requests presenting through the phone queue and the electronic transfer request queue, as well as the urgency of all outstanding requests.
• Obtains accepting/consulting providers, accurately documents clinical information and personal health information, coordinates patient transport by partnering with the Med Center Air Communications Center, and coordinates bed assignment. Provides timely communication throughout the process.
• Provides guidance as needed to referring facilities as to the most appropriate service or medical specialty to address their patients' medical needs.
• Review the EHR and communicates with the referring health care team as necessary to ensure the patient has not had significant clinical findings or changes and to ensure that the intended nursing unit is still appropriate.
• Assists Transfer Center Specialist teammates to manage, prioritize and/or redirect requests pending physician acceptance, bed assignment or patient placement.

• 1‑3 Years varied experience to include Med/Surg, Critical Care and Emergency preferred.
• Working knowledge of the Dispatch and Electronic Health Record and how they relate to admission, transfer, and discharge processes preferred.
• Previous experience in a call center or in virtual care preferred.
• Experience collaborating with multidisciplinary teams.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability.
• Flexible Spending…