Quality Supervisor

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow on Carrier social media at @Carrier.

The Quality Supervisor is responsible for leading day-to-day quality activities within the manufacturing operation, ensuring products are built to specification and that quality performance meets customer, business, and regulatory requirements. This role leads quality personnel, drives problem-solving and corrective action, and partners closely with Operations, Manufacturing Engineering, Materials, and Supply Chain to prevent defects and improve overall manufacturing performance. The Quality Supervisor is a hands-on floor leader who establishes a culture of quality ownership, accountability, and continuous improvement.

• Lead and develop quality personnel supporting manufacturing operations.
• Establish clear expectations for quality performance, standard work, and accountability.
• Maintain a strong presence on the manufacturing floor and respond rapidly to quality issues.
• Ensure adherence to quality procedures, work instructions, specifications, and control plans.
• Promote a culture of prevention, quality at the source, and continuous improvement.

• Monitor key quality metrics including First Pass Yield (FPY), customer escapes, defects, scrap, rework, Cost of Poor Quality (COPQ), and corrective action effectiveness.
• Identify adverse trends and lead actions to improve quality performance.
• Establish daily management routines to communicate quality performance and priorities.
• Provide accurate and timely quality reporting to plant leadership.

• Lead structured root-cause analysis using tools such as 8D, 5-Why, fishbone analysis, Pareto analysis, and corrective action methodologies.
• Ensure containment, root cause, corrective action, and verification activities are completed effectively and on time.
• Lead cross-functional teams in resolving recurring manufacturing and supplier quality issues.
• Verify corrective actions are implemented and sustained.

• Partner with Operations and Manufacturing Engineering to improve process capability and eliminate defects.
• Ensure appropriate inspection and process controls are in place.
• Support new product introductions, process changes, and production transfers from a quality perspective.
• Review and approve deviations, rework, and nonconforming material dispositions within established authority.
• Ensure nonconforming product is properly identified, contained, documented, and dispositioned.

• Support investigation and resolution of customer complaints and quality escapes.
• Partner with Supplier Quality and Materials teams to address supplier-related quality issues.
• Drive supplier containment and corrective action when supplier defects impact production.
• Participate in customer and supplier quality reviews as required.

• Lead quality improvement projects that improve FPY, reduce scrap and rework, eliminate defects, and reduce COPQ.
• Apply Lean and Six Sigma principles to improve manufacturing processes.
• Identify opportunities to mistake-proof processes and strengthen process controls.
• Ensure lessons learned are incorporated into standard work and quality systems.

• Ensure manufacturing activities comply with applicable Carrier quality systems, procedures, and regulatory requirements.
• Support internal, external, customer, and regulatory audits.
• Maintain accurate quality records and documentation.
• Ensure employees are appropriately trained in quality requirements and standard work.

• High school diploma OR GED
• 5+ years of experience in operations quality and manufacturing
• 1+ years of experience leading or supervising employees

• Associates degree
• Strong knowledge of structured problem-solving and root-cause analysis.
• Demonstrated ability to analyze data and identify quality trends.
• Strong communication, organizational, and interpersonal skills.
• Ability to work effectively across Operations, Engineering, Materials, Supply Chain, and other functional organizations.

The annual salary for this position is between $64,500.00 - $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique…