Field Services & Exterior Quality Manager

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Location(s):

Charlotte, NC, US, 28216

Function:
Manufacturing

Audience:
Experienced Professional

Work Arrangement:
Hybrid

Requisition

The Field Services & Exterior Quality Manager
is a critical leader responsible for advancing quality performance across Entry Door manufacturing operations while leading the Field Services function for the Doors business. This role drives the execution of quality strategy, strengthens Quality Management System (QMS) effectiveness, and ensures field service insights are translated into sustainable process, product, and customer experience improvements.

Success in this role depends on strong leadership, cross-functional collaboration, disciplined problem-solving, and the ability to drive continuous improvement initiatives that reduce quality costs, improve customer satisfaction, and strengthen operational performance across manufacturing and field service environments.

Lead the execution of corporate quality initiatives across Entry Door manufacturing locations while providing leadership and direction to the Field Services team. Drive quality system effectiveness, corrective action management, field issue resolution, risk reduction, and continuous improvement efforts that enhance product quality, process capability, and customer experience.

• Lead quality operations across Entry Door manufacturing locations to support QMS objectives, business priorities, and customer expectations.
• Drive plant improvement initiatives utilizing Lean, Six Sigma, and structured problem-solving methodologies to reduce scrap, rework, and process variation.
• Provide leadership, coaching, and training to plant teams to strengthen quality competencies, process discipline, and continuous improvement capabilities.
• Partner with manufacturing teams to lead or support PFMEA, Control Plan, and risk mitigation activities that improve process control and product quality.
• Develop, implement, and maintain corporate quality standards, procedures, and best practices across Entry Door operations.
• Coordinate and lead manufacturing trials, validation activities, and PPAP requirements for improvement initiatives and new product introductions.
• Implement and maintain systems that ensure effective gage design, calibration, measurement accuracy, and measurement system performance.
• Analyze quality metrics and performance trends to identify improvement opportunities, measure progress, and improve QMS effectiveness.

• Support plant quality teams with customer complaint resolution, failure investigations, and corrective actions using structured problem-solving methods.
• Conduct process, product, and raw material audits and provide guidance to plant quality teams to ensure compliance with established standards.
• Lead training and readiness activities that support successful implementation and certification of the Doors Quality Management System.
• Drive failure mode elimination efforts through improvements to manufacturing processes, product design, supplier quality, and operational controls.
• Provide audit leadership, coaching, and development for internal auditors while promoting consistent execution of quality processes.
• Monitor and report quality performance metrics, escalating risks and driving accountability for corrective and preventive actions.

• Lead, coach, and develop the Field Service Supervisor and Field Services team while establishing clear expectations for performance, quality, and customer engagement.
• Develop and maintain training programs, technical resources, and standard work that promote consistent field inspection, documentation, and repair practices.
• Ensure field inspection reports are timely, accurate, actionable, and distributed appropriately to support decision-making and corrective actions.
• Establish and maintain consistent standards for field investigations, customer communication, technical assessments, and repair recommendations.
• Provide technical leadership during complex customer investigations, job-site reviews, and escalated quality concerns.
• Promote safe, professional, and consistent execution of field service activities at customer and job-site locations.

• Partner with Sales, Customer Service, Operations, Engineering, Plant Quality, and Supplier Quality teams to…