Field Quality Engineer

Job Description Join us to create change and have an impact in homes around the world.

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living. Come, join us as you are. We believe diverse perspectives make us stronger and more innovative.

In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

Where you’ll be:

This position will be based at our Corporate Headquarters located in Charlotte, NC.

About the Role:

The Field Quality Engineer plays a critical role in driving product quality and consumer satisfaction for the Wellbeing & Small Domestic Appliances (WB&SDA) business in North America. As part of the Global Quality & Compliance organization, this role serves as the Voice of the Consumer (VoC) lead—translating field performance data into actionable insights that improve product reliability and customer experience.

Working cross‑functionally with Customer Service, Sales, Supplier Quality, R&D, Product Care, and Brand Licensing teams, the Field Quality Engineer drives issue resolution, supports root cause analysis, and ensures continuous improvement across the product lifecycle. This role is highly collaborative and data‑driven, with a strong focus on field performance, problem‑solving, and proactive quality improvements.

Key Responsibilities:

Collect, analyze, and synthesize Voice of Consumer data including warranty claims, service data, returns, and customer feedback

Identify trends and emerging quality risks, translating insights into actionable improvement initiatives

Lead root cause analysis (e.g., 8D, 5 Whys) and drive cross‑functional alignment on corrective actions

Track and manage quality issues, ensuring timely escalation, resolution, and follow‑up across stakeholders

Partner with Supplier Quality, R&D, and Product Care teams to implement corrective actions and improve product performance

Own and continuously improve regional field quality reporting, including KPIs, scorecards, and trend analysis

Coordinate return and analysis of defective products and components to support technical investigations

Support new product development by providing field insights, quality targets, and performance expectations

Deploy quality improvement tools such as service bulletins and troubleshooting guides to field teams

Support training, technical guidance, and feedback loops with service technicians and Customer Service teams

Contribute to Brand Licensing quality activities, ensuring licensed products meet Electrolux standards

Collaborate across global and regional teams to share best practices and improve quality processes

Minimum Qualifications:

Bachelor’s degree in Engineering or related technical field; equivalent experience considered

Minimum 3 years of experience in quality engineering, field quality, or product performance analysis within a manufacturing environment

Strong analytical and problem‑solving skills with experience in root cause methodologies (8D, 5 Whys, etc.)Working knowledge of manufacturing processes and product development lifecycle

Experience analyzing warranty, service, or consumer data to drive improvements

Strong communication and cross‑functional collaboration skills

Willingness to travel within North America as needed - 20%
Preferred

Qualification:

Experience in consumer durable goods or appliance industries

Familiarity with quality tools and methodologies (Six Sigma, FMEA, SPC)
Knowledge of product functionality,…