Quality Assurance Manager

Quality Assurance (QA) Manager
Test Strategy | Automation | Quality Leadership

Department Quality Assurance
Classification Full-Time - 100% Onsite
Charlotte, NC

Core Platforms Mobile and Web
Reports To Director of Technical Programs

Role Scope Individual Contributor
Primary Systems Jira, Git Hub and AWS

We are building a next-generation neo bank from the ground up, and quality is non-negotiable. We are looking for a hands-on QA Manager to own the quality strategy across our mobile and web platforms — someone who is equal parts meticulous planner, sharp technologist, and clear communicator. This role manages the testing effort, not a team of people: you own the test strategy, the coverage, the automation, and the quality outcomes — designing how we test, building the balance of automation and manual coverage that keeps us fast and safe, and giving leadership a trustworthy, real-time picture of quality at every stage of delivery.
You will report to the Director of Technical Programs and partner closely with your peers in project management, as well as with engineering, product, and design. This is a role for someone who thrives in a fast-paced environment, thinks about quality in business terms — not just pass/fail — and wants to bring modern practices, including AI-assisted testing, into a regulated, high-stakes environment.

• Own the end-to-end QA strategy across mobile (iOS/Android) and web applications, from feature inception through release (our stack includes Flutter and React — familiarity is a plus).
• Author clear, thorough test plans, test scenarios, and test cases — well-organized, traceable to requirements, and easy for stakeholders to understand.
• Design and maintain a full testing taxonomy: sprint/in-sprint tests, smoke tests, functional tests, and regression suites — knowing when and where each applies.
• Bring a detail-oriented, planning-first mindset: anticipate edge cases, define entry/exit criteria, and ensure coverage is deliberate rather than accidental.

• Build and maintain a healthy, pragmatic mix of automated and manual testing — automating for speed and repeatability while preserving manual and exploratory testing where human judgment matters.
• Stand up and grow automated regression and smoke suites integrated into the delivery pipeline, so quality gates run continuously, not just at release.
• Evaluate and apply the right frameworks and tools for mobile and web test automation across our stack.

• Integrate testing into CI/CD workflows using Git Hub (Actions, pull-request checks, branch protection) so tests run automatically on every change.
• Leverage AWS-hosted environments for test execution, test data, and environment management.
• Introduce and responsibly adopt AI agents and AI-assisted tooling — for test generation, coverage analysis, flaky-test triage, and accelerating repetitive QA work — with sound judgment about where automation ends and human review begins.
• Manage the full QA toolchain in Jira: test execution tracking, traceability, and reporting.

• Own the defect lifecycle end to end in Jira — logging, triage, prioritization, assignment, and verification of resolution.
• Track defects and their resolution with clear severity/priority standards, and drive them to closure in partnership with engineering.
• Surface defect trends and root-cause patterns so recurring issues get fixed at the source, not just patched.

• Report on test progress and quality status clearly and consistently — dashboards and updates that tell leadership exactly where things stand and what the risks are.
• Gather and act on stakeholder feedback, folding it…