Head Chef

Job Title:

Head Chef

Job Location:

Charlotte-USA-28219  Work Location Type:
On-Site  Salary Range: $69,579.

About us  LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement  The Head Chef works in close partnership with the Executive Chef to ensure exceptional daily food production within the Customer Service Center (CSC). This role upholds the highest culinary standards through precise execution of recipes, operational efficiency, and consistent quality across all menu offerings. Acting as the Executive Chef’s primary support and second-in-command, the Head Chef assumes full operational leadership in their absence, ensuring seamless kitchen performance and strict adherence to company standards, customer expectations, and food safety regulations.
Main Accountabilities     Culinary Operations & Production  Supports and oversees all hot and cold kitchen food production activities within the assigned CSC. Identifies inventory or production variances and initiates timely corrective actions to maintain accuracy and efficiency. Assists with managing and adjusting production plans, including forecasting food quantities, equipment needs, and resource allocation for daily output. Ensures strict adherence to all recipe specifications and conducts routine sensory evaluations to uphold Gold Standards.

Participates in the development, testing, and refinement of new food products and menus. Halal Menu Development:
Collaborate with the Executive Chef to design and update halal-compliant menus tailored for airline passengers, considering cultural preferences and flight duration. Meal Preparation:
Oversee preparation and cooking of halal dishes in compliance with airline catering standards and halal certification requirements. Compliance & Documentation:
Ensure all ingredients, suppliers, and processes meet halal certification and airline regulatory standards. Maintain accurate documentation for audits.  Quality, Standards & Compliance  Maintains thorough knowledge of all catering manuals and ensures updates are communicated and implemented across the CSC. Ensures compliance with food safety, hygiene, health, and sanitation standards, including full adherence to HACCP regulations. Monitors the quality of goods received and verifies proper storage, handling, and FIFO (first‑in, first‑out) practices.

Coordinates appropriate responses to customer complaints by identifying root causes and implementing corrective measures.  Cost & Resource Management  Supports cost control activities related to budget management, personnel, and material consumption. Implements and manages departmental cost budgets, initiating corrective actions when deviations occur.  People Leadership & Development  Ensures adequate staffing, organization, and direction of all kitchen operations. Guides, motivates, and develops kitchen employees in alignment with company HR policies.

Supports the creation and execution of training strategies and development plans to elevate culinary skills within the CSC. Represents kitchen teams during interactions with external stakeholders.  Innovation, Branding & Cross‑Functional Collaboration  Actively researches market innovations, culinary techniques, and emerging food trends, collaborating with Design Chefs to bring new ideas into production. Participates in internal and external menu presentations and marketing activities as needed.

Supports company-wide initiatives such as Global Quality Standard (GQS), HACCP, and Lean Manufacturing efforts.
Knowledge, Skills and Experience   Five years of experience in commercial cooking. Apprenticeship or Graduation from an accredited culinary school  Additional certifications (e.g. diet chef, industrial chef, design chef,) or equivalent professional experience preferred Certification with the American Culinary Federation a plus Knowledge of food and hygiene regulations (example: HACCP) Good communication and organizational skills Service orientation Good knowledge of Microsoft Office and Windows-based computer applications   Arabic speaking preferred (to communicate effectively with suppliers, clients, or team members when needed).
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.