Brand Ambassador- Charlotte Outlet

Overview

Full Time Brand Ambassador - Charlotte Premium Outlet. Ralph Lauren Corporation is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. The brand names include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others.

Full-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer’s expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren.

• Understands and delivers sales and profit performance, understanding key tools and resources to drive selling
• Supports the store in the execution of company initiatives
• Supports and participates in team training to execute business results
• Creative in thinking of new ways to engage clients and reach a wider client base
• Is the ideal representative of the customer experience expectations in store
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
• Participates in store client initiatives and community outreach
• Champions RL core values
• Embraces RL "More ways to shop" and new technology
• Supports a collaborative environment with the customer at its core
• Engages in networking and sourcing talent
• Provides ongoing feedback to Management on successes and opportunities
• Supports alternative purchasing processes (e.g., Gladly, Click to Zoom, JRNI, Ship to Home)
• Broadens customer accessibility to product discovery (e.g., QR codes, digital catalogs, virtual stores)
• Maintains exceptional productivity standards through store execution
• Upholds all company policies and procedures
• Provides feedback to Management on category opportunities or needs
• Ensures sales floor and all store standards are met at all times

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, which may include day, evening, weekends and overnight shifts and travel as required
• Proven track record of success, including the ability to build and maintain positive working relationships with customers, management and co-workers
• Planning and prioritization/time management skills

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Retail Apparel and Fashion

Charlotte, NC