Community Concierge

Overview

Avalon Bay Communities, Inc. is an equity REIT that develops and manages apartment homes in top U.S. markets. The Community Concierge is a part‑time front‑desk role focused on providing exceptional customer service to prospects, residents, and vendors.

Type:
Part time – 16 weekly scheduled hours, Saturday and Sunday from 3:00PM to 11:00PM.

• Serve as the face of Avalon Bay, welcoming and engaging prospects and residents at the front desk.
• Monitor foot traffic, provide top‑notch customer service, and implement programs to address resident satisfaction.
• Offer assistance, information, and personalized recommendations to enhance the resident experience.
• Partner with the leasing office and maintenance team to create a great experience for prospects, move‑in/move‑out processes, and current residents.
• Handle multiple tasks and time‑sensitive requests with composure and positivity.
• Escalate issues to the appropriate next steps and keep all communication organized.

• High School diploma or equivalency (GED) required.
• 1+ year(s) of related experience in a hotel, retail, or restaurant preferred.
• Proficiency in administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

• Health, dental and vision coverage.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Employee stock purchase plan.
• 20% discount on Avalon Bay apartment homes.
• Recognition program and opportunities for internal promotion.

Avalon Bay is an equal‑opportunity employer committed to a diverse and inclusive work environment. Employment decisions are made without regard to race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, disability, genetic information, citizenship status, military or veteran status, or any other status protected by law. Qualified applicants with criminal histories are considered in accordance with applicable law.