Inventory and Operations Associate

Job Title: Inventory and Operations Associate

Location: Charlotte, NC - South Park Mall

Material Good is a luxury retail destination specializing in fine jewelry, collectible timepieces, and bespoke creations. With a deep appreciation for craftsmanship and a commitment to delivering exceptional client experiences, headquartered in New York, NY, we operate boutiques in New York, Miami, Boston, Dallas, Aspen, and Charlotte.

• Accurately enter all watches and jewelry into the POS system with complete product details.
• Process and tag all incoming watches and jewelry prior to being handed over to the sales team for display or client orders.
• Ensure special custom orders and client-specific requests are properly logged, processed, and handed off to the corresponding salesperson.
• Maintain daily case counts as well as monthly physical inventory counts supported by the sales team. Reconcile discrepancies and report to the Director of Inventory and Merchandising and Finance.
• Maintain regular communication with the sales team to track sales trends, ensuring that inventory quantities align with demand for various watch models.
• Coordinate with the marketing team to ensure new watches and jewelry are photographed and showcased for website and social media purposes.
• Perform weekly checks on inventory to identify sold items and replenish stock as needed in collaboration with the Director of Inventory and Merchandising.
• Manage transfer of watches and jewelry between various MG locations as needed based on client requests.
• Track RTV (Return to Vendor).
• Take full oversight of watches and watch components, ensuring they are accurately logged and tracked through each stage of their lifecycle, from receiving to sale.
• Oversee the receipt and return of any faulty or non-selling stock to vendors as needed.
• Ensure watches are maintained in pristine condition, coordinating with external service providers for any repairs or refurbishments.
• Take full oversight of jewelry inventory components, ensuring they are accurately logged and tracked through each stage of their lifecycle, from receiving to sale.

• Handle all internal reporting for new watches and jewelry, ensuring monthly reports are accurate and reflect the sales and inventory status of the collection.
• Provide on-hand stock reporting and send along to HQ as needed.
• Track and lead all accurate documentation related to in-stock timepieces and jewelry.
• Manage all invoicing for asset watches or jewelry and forward them to the accounting department for payment processing.

• Maintain ongoing communication with the sales team to identify watch models and brands that are selling most frequently, ensuring that quantities are adjusted accordingly.
• Stay updated on market trends and customer preferences in the luxury watch sector, offering insights to ensure our inventory remains relevant and in demand.

• Oversee the logistics for receiving, processing, and sending out repairs, ensuring that all watches and jewelry meet Material Good's quality standards before reaching clients.
• Regularly inspect and maintain watches and jewelry in stock to ensure they remain in excellent condition.
• Perform daily or weekly counts of watches and jewelry in stock to ensure inventory accuracy.
• Perform inventory counts monthly and report results to HQ.

Additional duties will be assigned as store and business needs dictate.