Leadership Development Program

Join AAA The Auto Club Group

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type: Full time

Exempt/Non Exempt:
Salary

Job Description:

The Car Care Leadership Development program is designed to provide future leaders with the foundation and guidance to operate, lead, and maximize a Car Care Center. Team Members will train with influential leaders in various Car Care locations to ensure all Car Care processes and functions are learned and comprehended.

Learn to lead and manage the following areas to ensure optimal success as a Facility Manager, Assistant Facility Manager, or Service Advisor:

• Lead and assist in the customer service and sales process, including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections
• Overall operational, budgetary, and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiency)
• Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators
• Monitor and maintain company inventory standards
• Optimize staff performance by providing continuous training, coaching, feedback, and recognition
• Lead employees to meet expectations of productivity, quality, and customer service standards
• Document performance issues in accordance with company policies and procedures
• Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
• Partner with Area/Regional Manager to recruit, interview, select, and hire an appropriate number of staff to meet business needs
• Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly
• Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and assisting members/customers
• Actively looks for member/customer needs across all business lines; introduces members to other departments
• Champions safety and ensures the Car Care branch is in compliance with established safety guidelines
• Conduct investigations for safety incidents; identify with the Safety Manager opportunities for correction or improvement

Total Compensation Overview:

Leadership Development will earn a competitive salary of $55,000 - $80,000 annually with annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.
• Benefits include:
• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement
• Parental Leave
• Weekly Pay
• Closed on Sunday
• Five-day work week

Required Qualifications

• Education:
  
  High School diploma, GED, or technical school graduate, certification
• Must possess a valid driver's license
• Mechanical aptitude is required.
• Knowledge of automotive and/or truck systems, tools, and technical resources and training to independently perform a variety of usually basic repairs and maintenance of automobile and truck vehicles.
• Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, as well as the need to maintain a clean, safe, and organized work area.
• Ability to consistently provide exceptional customer service and improve customer service scores.

Preferred Qualifications

• G1-Auto Maintenance & Light Repair preferred
• State inspection certificate, where applicable
• AC 609 Certification
• At least 6 months of customer service and sales experience.

Work Environment

• May experience loud noises and odors intermittently in the shop environment.
• This position involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)
• Must have their own tools appropriate for their skill level for use in the center.
• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
• Must be able to maintain working on your feet in a concrete facility for the entire work shift.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

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