Aviation Security Admin Coordinator - HR & Operations

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ACTS-Aviation Security Inc. has an immediate opening for an Administrative Coordinator at Charlotte International Airport in Charlotte, NC.

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago and Atlanta, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage.

As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.

The Administrative Coordinator reports to the Station Manager and is responsible for supporting the administrative requirements of ACTS’ contract with CLT, including personnel management, payroll and billing, scheduling, and reporting.

PRIMARY RESPONSIBILITIES:

Annual Salary Range: $55,000

Employee Management:

• Review applicant pipeline to identify qualified candidates
• Create personnel folders for new hires.
• Maintain all personnel files and have them available for review upon request.
• Process all change of status forms for team
• Maintain and monitor all employee database information including, personnel information and staff deficiencies.
• Maintain all officers’ attendance, lateness and disciplinary files and have them available upon request.
• Create monthly personnel reports

Badging and Licensing

• Ensuring all staff assigned are in compliance with all airport badging and state security licensing requirements.
• Maintain and monitor employee database for licensing and airport badges and report any changes in personnel within 48 hours.

Scheduling

• Develop and communicate staffing schedules to ensure an efficient and effective operation within established service level performance and quality standards
• Coordinates the adjustment of employee assignments to address changing/fluctuating demands and ensure a successful "Day of" operation.
• Assists in the provision of Emergency/IRROP response activities as required
• Coordinating daily work/activity plans and making required adjustments to maintain operational excellence and provide quality customer service
• Monitoring and projecting staffing needs to ensure cost effectiveness.
• Maintain requests for special posts/reassignment of personnel requests
• Making arrangements to replace guards who must leave their post.

Uniforms and Equipment

• Ensure all systems, tools/equipment and supplies required for the contract are available and in good working condition to enable smooth flow of operations.
• Maintaining tracking system for uniform purchase and issue.
• Issue equipment to traffic control team and maintain equipment issuance records
• Data input payroll information in “real-time”
• Data input billing information in “real-time”

Compliance

• Responsible for coordinating all training as it relates to state licensing and contract compliance.
• Update policies and procedures pending Contract Manager and Customer approval.
• Partners with the Assistant Manager to track employees’ performance on customer service and safety initiatives, identifying additional training resources for staff requiring additional education
• Maintain database of all key performance metrics and create monthly report for distribution to Customer.

Reporting

• Preparation of…