Retail Associate - Game

Retail Associates – Game Day Staff

Company: Empower Sports and Entertainment LLC

Property Supported: Carolina Ascent FC

Position Type: non-exempt, part-time, seasonal, hourly (Event-Based Retail Contractor)

Location: Charlotte, NC (Stadium/Event Venue – Onsite)

Reports To: VP Consumer Products / Merchandise Coordinator (as applicable)

Compensation: $14-$16 per hour

Retail Associates support Carolina Ascent FC merchandise operations on event days. This position provides event-based retail support including merchandise stand set-up, in-game sales operations, and post-event tear down.

Retail Associates represent the Carolina Ascent FC brand at the point of sale by delivering excellent fan service, accurately processing transactions, maintaining a clean and organized retail space, and supporting inventory and operational procedures.

• Set-Up Shift: Load-in, set-up, inventory staging, pricing/signage, register preparation
• Game Shift: Fan-facing retail sales operations during gates open through event conclusion
• Tear Down Shift: Breakdown, pack-out, inventory consolidation, store reset, load-out

• Provide professional, friendly, and efficient service to fans and customers
• Promote Carolina Ascent FC merchandise and assist customers with product selection, sizing, and availability
• Maintain a positive, high-energy retail environment aligned with brand standards

• Follow event retail procedures for drawer start/end counts and transaction integrity
• Support loss prevention practices including awareness of theft risk and shrink reduction

• Assist with stocking, folding, sizing runs, display upkeep, and restocking high-volume items
• Maintain clean and organized retail areas (tables, racks, storage bins, signage)
• Support basic inventory handling such as counting, sorting, labeling, and consolidating product

• Assist with load-in/load-out of retail supplies, signage, product bins/totes, and fixtures
• Break down retail displays and pack merchandise according to provided procedures
• Maintain safe work practices when lifting, carrying, and moving merchandise/equipment

• Must be at least 18 years of age
• Customer service mindset with strong communication skills
• Ability to follow event procedures and complete assigned deliverables with minimal supervision
• Comfort working in a fast-paced, high-volume environment
• Ability to use POS systems and/or willingness to learn quickly
• Reliable transportation to and from the venue

• Previous retail, concessions, or event-day operations experience
• Experience working with mobile POS (Square, Shopify POS, etc.)
• Ability to upsell/promote merchandise and support sales goals
• Experience handling cash and balancing a till accurately

• Ability to stand and walk for extended periods (event-length shifts)
• Ability to lift and carry up to 40 lbs (merchandise totes/boxes) with or without reasonable assistance
• Ability to work indoors/outdoors depending on venue configuration
• Ability to work in variable temperatures and crowded event conditions
• Ability to work nights, weekends, and holidays based on event schedule

Compensation is paid hourly based on event staffing plan and experience.

• Saturday, August 29 –
  Home Opener
• Saturday, September 5
• Saturday, September 19
• Saturday, September 26
• Friday, October 16
• Saturday, October 31
• Saturday, November…