Bar Lead
Listed on 2026-09-26
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Retail
Customer Service Rep
Summary: Manages the Wine Bar in planning, organizing, and staffing to optimize profit and meet marketing, financial, and corporate growth objectives by performing the following duties.
Essential Duties and Responsibilities include the following;however other duties may be assigned to meet the business needs at times.
Assist the department to maximize gross profit and minimize operating expenses.
Have knowledge of the department and store sales and profit objectives.
Assist customers in the selection and purchase of wine and beer by interacting with customers while in theWine Bar while demonstrating the highest level of customer service. Followthrough on customer requests and special orders. Never be rude to a customer under any circumstance.
Maintain conditions of the baras directed by supervision, within the company.
These functions include the following: ordering, changing kegs,maintaining stock levels, merchandising skills, proper back-stock amounts,cleanliness, placing promotional and operational signs, ringing up sales, special request inventory/procedures, and rotation.
Help manage the check inprocess with Beer & Wine vendors in accordance to company policies and procedures. These responsibilities mustbe done in accordance with Harris Teeter's policies and applicable laws.
Bar and back-stock area well managed; neat, clean, organized, inventory levels within corporate guidelines and safe from harm or theft.
Adhere to the customer service and merchandising guidelines that are communicated through corporate merchandising.
Have a thorough knowledge ofand comply with all state and local ABC laws and regulations.
Follow all health and safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards.
Meetwith Vendors to order kegs for bar
Create daily keg line up
Trackkeg costs, delivery date, tap date on excel spreadsheet
Track sales of beer and wine served at bar - glasses, bottles, cans, and draft
Workwith Wine Consultant to discuss wines to be poured at bar, such as promotional wines, preferred style of wine based on customer reviews, special pricing,excess stock.
Interview and train new staff
Schedule staff for bar. Work with non-perishable
Co-Manager to assist in coverage for bar, as needed.
Create,plan and manage special events:
Oktoberfest, St. Patrick’s Day, Black Friday,Tap Takeovers, meet/greet breweries, etc.
Workwith vendors to create promotional posters and secure promo items for events
Workwith Meat Manager & Fresh Foods Manager for special events, cross promotional opportunities and wine/beer & food pairings
Planand execute daily bar events; trivia etc.
Keep management updated on operational or customer issues that arise during barhours
Order supplies, for example :
Co2, Argon, Nitrogen, make your own 6 packs, dish detergent & wine glasses
Workwith craft beer representatives to maintain clean draft lines. The representatives are to clean the draft lines bi-weekly
Workwith vendors to keep a sufficient amount of beer glasses, coasters etc. for bar
Wine Consultant and Bar Lead cross train so they may cover each other’s job duties
Maintaina clean and safe working environment
Knowledgeable of state liquor laws
Understand how to assist a customer who may have had too much to drink
Assist customers with special orders. Work with vendors to assist in fulfilling special orders.
Assist wine & beer samplers in the location of product and where to setup and logwines sampled
Assist customers and home shoppers in locating wine and beer
Serve customers at the bar
Workwith Event Station to promote food & bar
Createan engaging “family” experience
Meetwith Vendors to order kegs for bar
Create daily keg line up
Trackkeg costs, delivery date, tap date on excel spreadsheet
Tra…
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