Retail Team Lead - Charlotte, NC

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The Retail Team Lead, in collaboration with the Retail Store Manager, is responsible for the successful daily operation of the King Arthur Baking Pop-Up Retail Store, located in Charlotte, NC. The Retail Team Lead ensures the highest level of customer service possible, supporting and motivating the Retail Associates to engage, inspire, and share the joy of baking with our customers.

Yes, we have the standard "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match. But here's what makes us different:

• Medical
• Dental
• Vision
• Company paid short- and long-term disability
• Life insurance
• Paid parental leave
• Paid time off to rest
• Paid holidays to have fun
• A 401(k) with a company match
• 40 paid volunteer hours a year
• Profit sharing*
• Participation in the Employee Stock Ownership Plan (ESOP)*
• Knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

Charlotte, NC; onsite daily.

$20.17 to $24.55 per hour worked; commensurate with experience.

This is a full-time regular status position with an end that coincides with the store closing, anticipated February 2028. Day, evening, holiday, and weekend shifts as agreed with flexibility as required.

• Motivate and inspire your team to provide an exceptional customer experience.
• Promote and monitor quality service among staff through training and acting as a positive role model. Continuously strive for service improvements.
• Be personally available to all customers to communicate and identify their needs and address their questions or concerns.
• Work with Retail Assistant Store Manager
• and Human Resources to hire and evaluate Retail Associates (retail I, II and seasonal)
• Keep daily deposit log
• Approve ADP timecards and time-off requests for Retail Associates
• Create a culture of accountability by ensuring that operational and performance metrics are achieved and reported, and standard operating procedures are consistently followed.
• Ensure the store environment demonstrates the same commitment to high quality standards as KABC brand.
• Open and close retail store, POS open and close.

• Inspire employees so that each person contributes to the productivity of the store.
• Maintain and plan the weekly staff schedule that supports the highest level of customer service staying within budgeted guidelines
• Delegate workload appropriately and effectively.
• Write performance evaluations and goal assessments.
• Openly communicates team and individual expectations and concerns.
• Is readily accessible, willing to listen and seeking to understand.
• Engages their team: motivating, directing, inspiring, and involving them in decisions.
• Nurtures growth in others by supporting their passions, strengths, and work styles
• Maintains employee attitude and morale by recognizing outstanding performance and managing performance issues.

• 3 years’ experience leading a high performing retail team
• Schedule flexibility including evenings and weekends
• Broad knowledge and experience of retail store sales
• Enthusiasm for baking
• High standards for service
• Proficiency in using Microsoft office
• Ability to work in a fast-paced environment
• Strong desire to learn and be excited by change and new challenges
• Strong organizational skills
• Proven ability to juggle the hands-on with the…