Store Manager - Charlotte Outlets

Marc Jacobs International, powered bythe creative genius of Marc Jacobs, seeks a Store Manager to lead its Charlotte Premium Outlet location in Charlotte, North Carolina
. The Store Manager will oversee the daily operation of the store including the overall management of the team, merchandise, and sales results. Reporting to the Regional Manager, this position is responsible for loss prevention compliance, human resources management, as well as visual merchandising presentation. The Store Manager will lead by example and deliver positive and inclusive client experiences which contribute to the overall commercial success.

Business Acumen

Lead team to achieve individual and team sales targets

Implement a culture that leverages on all KPls

Analyze sales figures and KPls using available data/systems to better understand performance and sales opportunities

Customer Experience

Deliver excellence; strive to exceed the expectations of clients

Drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients

Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team

Promote brand awareness, establish market/store presence through community engagement and store events

In partnership with visual merchandising team, ensure store visual standards are met and maintained

Support the Visual Team in planning and performing any necessary changes in visual environment

Review sales frequently and take action on visual merchandising to improve sales

People Management

Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives

Lead the recruitment process; build a talent pipeline through networking and competitive shopping

Provide guidance to associates; deliver constructive feedback and learning opportunities through coaching conversations

Oversee performance process for all associates and assist in establishing goals/objectives

Build development plans for all employees; identify and create action plans

Ensure a consistent and seamless onboarding experience for all new hires

Schedule effectively to drive sales and manage the allocation of staff resources

Partner with Regional Manager and Human Resources for all employee relations issues to ensure effective course of action

Promote a culture of belonging; ensure that all individuals feel welcomed, valued and included

Operations

Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations

Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed

Maintain store operating budget while aiming to reduce overall cost

Comply with all Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target

Oversee the processing of incoming and outbound merchandise requests and shipments

Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees

Uphold company and store standards, policies and procedures

Minimum of 3+ years’ experience managing others within a customer service environment required

Proven record of motivating, developing, and coaching team members

Strong analytical skills - ability to analyze retail KPI’s and on-floor behaviors

Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business

Demonstrated verbal and written communication skills

Excellent organizational, follow-up, and time management…