Client Partner, Financial Services

Engagement Manager

Job Role:

Engagement Manager

Work Location:

Charlotte, NC

State / Region / Province:
North Carolina

Country: USA

Infosys is seeking a Client Partner to drive strategic growth within its Financial Services portfolio. This leadership role serves as the primary steward of the client relationship, shaping long‑term value creation across the assigned account. Working closely with Senior Client Partners and Group Managers, the Client Partner will architect and execute a forward‑looking account strategy that aligns client priorities with Infosys’ digital, cloud, and AI‑led transformation capabilities.

Typically overseeing a single high‑impact account or a key portfolio segment with $30–$50 million in P&L responsibility, the Client Partner acts as a strategic advisor—championing innovation, accelerating digital modernization, advancing AI‑driven solutions, orchestrating cross‑functional delivery excellence, and unlocking new business opportunities that elevate client outcomes while fueling Infosys’ broader growth agenda.

• Client relationship management and business development: manage client relationships, build a portfolio up to $30‑50M, own the opportunity management cycle:
  Prospect‑Evaluate‑Propose‑Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Conduct research as well as competitor analysis, as well as conducting client presentations, estimation efforts and proposals and negotiations
• Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis‑à‑vis the specific client
• Balance different projects running for the client that may involve different delivery managers or horizontal competency units’ resources
• Taking Go‑to‑market solutions to accounts within the account scope – responsible for driving revenues from Go‑to‑market solutions being sponsored by the business unit
• Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions to the account scope
• Build an Account Plan for the account scope – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed
• Pricing decisions within the scope of the Master Services Agreement
• Pre‑sales proposal support for new business development outside of account scope
• Provide necessary input for building future alliances with relevant product vendors

Infosys’ Financial Services (FS) vertical is one of the company’s most strategic and innovation‑driven practices, partnering with many of the world’s leading banks and financial institutions to accelerate transformation across the industry. Supported by 50,000+ financial services technologists, Infosys brings deep domain expertise and real‑world insights to help clients modernize their technology landscape and build future‑ready financial enterprises.
As the financial services sector navigates rapid shifts—rising customer expectations, competitive pressure from fintechs, and the modernization of legacy systems—Infosys enables clients to respond with speed and confidence. The FS practice delivers a comprehensive suite of digital, cloud, modernization, API, and AI‑driven solutions, empowering institutions to reimagine customer experience, strengthen operational resilience, and unlock new digital business models.
Through specialized Centers of Excellence and end‑to‑end transformation capabilities across retail and consumer banking, payments, lending, commercial banking, and core modernization, Infosys helps financial institutions outpace disruption and lead in a rapidly evolving global landscape. This makes the Financial Services vertical a dynamic environment for leaders who want to shape the future of digital financial…