HVAC Sales Representative

WHO IS FIRSTCALL MECHANICAL?

STR Mechanical is a commercial and industrial HVAC services provider in the Charlotte metro area. Founded in 2006, STR Mechanical partnered with First Call Mechanical in 2022.

HVAC SALE REPRESENTATIVE

Location:

Charlotte, NC

First Call Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. First Call serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self‑storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, First Call is committed to building durable partnerships.

The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

First Call Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

First Call Mechanical values our employees' well‑being, growth, and success! Employees are offered a robust benefits package, including:

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage – Medical, Dental, Vision, Free Telehealth + More
• Financial Resources – 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long‑Term Disability
• Time‑Off & Holidays – Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development – Company‑sponsored education and career advancement programs like the First Call Academy, the Learning & Education Assistance Program (LEAP), and the First Call Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role‑Specific Perks – Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances

We are currently seeking an HVAC Sales Representative
. The HVAC Sales Rep is critical to the overall growth and profitability of the HVAC Service business. The candidate chosen will be responsible for initiating, establishing and building profitable service relationships between new customers and First Call Mechanical.

• Follows a disciplined and professional process to identify, target and qualify prospective new customers; takes advantage of market conditions and networks effectively to uncover new leads and contacts.
• Contacts prospective customers and schedules appointments.
• Builds a referral network to identify new customers.
• Conducts sales calls crafted to identify key sources of problems and/or dissatisfaction confronting Facility Directors in operating and maintaining heating/cooling, ventilation and control system equipment.
• Develops a sense of urgency to resolve needs and positions First Call Mechanical as the supplier of choice.
• Proposes solutions to prospective customers' needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on digital service offerings, sustainability, and decarbonization.
• Understands the customer's business and speaks their language.
• Reviews and finalizes proposals with prospects and secures their commitment to the First Call Mechanical solution.
• Conducts customer kick‑off meetings, resolves customer issues, creates pull‑through opportunities, maintains service agreements, extends service agreements and supports the collections process.
• Keeps management informed of progress and account status using Build Ops tool and other means.
• Develops and implements territory marketing plans consistent with the First Call Mechanical business strategy.

• Continual learning and development in the body of knowledge through First Call Academy, to ensure we set the bar for skill level in the industry.
• Elite level of customer service, to ensure we continue to be the…