Community Accounts & Engagement Representative

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Role:

• Brightspeed is seeking a Community Accounts and Engagement Representative to lead property-level growth and drive fiber sales and penetration across Multi-Dwelling Units (MDUs) and Single-Family Home (SFH) communities in a designated region. This role is centered around outbound sales strategies, proactive property engagement, and direct, inmarket execution-including doortodoor outreach-to increase Brightspeed's market footprint.
• You will work collaboratively with property management teams, leasing staff, and homeowner associations (HOAs) to influence market triggers, accelerate fiber adoption, and strengthen Brightspeed's presence within assigned communities.
• As a Community Accounts and Engagement Representative, you will have the opportunity to influence gotomarket strategies, activate property-level sales levers, and execute targeted marketing initiatives. You will also coordinate and direct third party vendor activity when necessary. This role goes beyond traditional outbound sales by combining strategic planning with handson, field execution to drive measurable penetration outcomes at the property level.

Responsibilities:

• Property Analysis
  • Analyze business needs across an assigned book of business using data-driven insights and on-site observation.
  • Independently assess relationships, demographics, competitive landscape, and property attributes that create a positive selling environment.
  • Forecast property performance and establish fiber penetration goals at the property level.
• Property Strategy and Execution
  • Plan, develop, and lead initiatives to increase fiber penetration across MDUs and SFHs.
  • Execute outbound sales and engagement tactics, including doortodoor campaigns, outbound calling, email outreach, and onsite or community events.
  • Create and manage propertyspecific action plans designed to drive adoption and improve sales penetration.
  • Identify, prioritize, and act on key market triggers (e.g., leaseups, conversions, promotions, events) to accelerate service adoption.
  • Spend 60% or more of working time in the field executing relation shipbuilding, sales, and marketing strategies.
• Relationship Management and Market Influence
  • Build and maintain strong relationships with property management teams, leasing agents, and HOA boards.
  • Influence and negotiate access for onsite marketing tactics that support sales objectives.
  • Conduct inperson meetings, phone outreach, and property events to promote Brightspeed fiber offerings.
• Cross Functional Collaboration
  • Partner with internal sales, marketing, and operations teams to support market launches and ongoing property success.
  • Coordinate, oversee, and direct third party vendors supporting property level sales efforts and community events.
• Customer Centric Outreach
  • Serve as the primary liaison between Brightspeed and property stakeholders.
  • Address questions or concerns from property teams and residents to ensure a smooth onboarding and sales experience.
  • Represent Brightspeed's brand through professional communication and high quality customer interactions.
• Marketing Materials and Compliance
  • Own the distribution, placement, and tracking of marketing materials across assigned properties.
  • Ensure all materials are compliant, current, and effectively leveraged by property staff and vendors.
• Performance Tracking and Reporting
  • Track progress against penetration goals, event performance, and sales activity using CRM and operational tools.
  • Maintain accurate…