Sales Assistant

Hendrick Motors of Charlotte

Location:

5201

E. Independence Blvd, Charlotte, North Carolina 28212

Responsible for identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

This job has no direct supervisory responsibilities.

• Performs Courtesy Deliveries
• Prepares Used Car Books
• Coordinates Lease Turn-Ins
• Assists Salespeople with Product Training
• Assists Salespeople Locate Vehicles
• Conducts Departmental Orientation of new employees
• Prepares Window Stickers / Merchandising for the used car lot
• Arranges / Tracks transport of incoming used vehicles
• Monitors Quality control of reconditioned vehicles for the front line
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

• up to 3 years
• 3-5 years
• 5+ years

Previous experience in automotive or customer service industries desired. Excellent interpersonal, customer service, and organizational skills.

• Valid Driver’s License
• Automobile Salesperson License

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Duties are performed throughout the dealership, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Work includes frequent movement around the dealership facilities and the outdoor car lot to interact with customers and other departments.

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Every day we recommit ourselves to the…