Collections Representative

Overview

Collections Representative

The Collections Representative is responsible for helping to achieve the company financial goals. An incumbent is responsible for contacting the high risk and delinquent accounts in an effort to effectively resolve account delinquency and prevent losses.

The Collections Representative is responsible for helping to achieve the company financial goals. An incumbent is responsible for contacting the high risk and delinquent accounts in an effort to effectively resolve account delinquency and prevent losses.

• Perform skip tracing to contact the debtor, research each account using company records and Internet resources that are made available
• Contact debtors by telephone, email or mail regarding collection and recovery of outstanding accounts
• Develop collections methods that consistently lead to achieving or exceeding company financial goals
• Work closely with team members to create ways to bring in revenue and find success as a group
• Solve problems quickly and create solutions that bring revenue on a regular basis
• Process repayments and refunds if needed
• Meet defined department goals and activity metrics as assigned by management
• Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction
• An incumbent may perform additional duties as assigned

• High school diploma required
• Customer Service or Collections Experience
• Excellent communication and negotiation skills (written and oral)
• Patience and ability to manage stress
• Proven ability to overcome obstacles and get results
• Ability to work independently and to adapt to a fast-changing environment
• Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency

Avid Xchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work.

At Avid Xchange,
mindset is everything
. We are Connected
as People
, Growth Minded
, and Customer Obsessed
. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. Avid Xchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that Avid Xchange is a Great Place to Work®.

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. Avid Xchange exists to help solve complex problems for our customers so we can all realize our potential.

Avid Xchange teammates (we call them Avid Xers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our Avid Xers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At Avid Xchange, we are building more than a tech company – we are building an experience.

We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High…