Inside Sales Representative

Company: Triangle Process Equipment, Inc.

Triangle Process Equipment has been using its extensive knowledge of the sanitary processing equipment industry to deliver stainless steel and single-use processing solutions to the pharmaceutical, food, beverage, brewing and cosmetics markets since the company’s founding in 1999. Located in the mid-Atlantic and with a nationwide sales infrastructure, Triangle Process Equipment applies an intimate knowledge of sanitary processing equipment and the markets it serves to put customers’ needs first.

From preventing cross-batch contamination in pharmaceutical and hygienic manufacturing environments, to delivering cost-conscious pump options, Triangle Process Equipment is committed to understanding niche applications and quickly equipping customers with specialized, best-practices solutions. We proudly collaborate with our trusted sanitary processing equipment vendors to obtain an unparalleled depth of knowledge about process equipment and to deliver consistent pricing practices and maintain steady project timelines.

Backed by such integrity at the supplier level, Triangle Process Equipment is positioned to deliver unmatched industrial processing expertise and best-in-class customer service for years to come.

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The Inside Sales Representative provides day-to-day sales support and customer service for assigned customer accounts. Working closely with one or more Account Managers, this role is responsible for processing customer orders, preparing quotations, communicating order status, and coordinating with internal teams to ensure outstanding customer experience. Key responsibility of this role will be to also build relationships with our key suppliers.

The Inside Sales Representative serves as the primary point of contact for day-to-day customer inquiries and order management while supporting the Account Manager in delivering exceptional service and growing customer relationships. Success in this role requires strong organizational skills, attention to detail, and a willingness to develop a solid understanding of Accuflow's products and applications.

• Serve as the primary contact for day-to-day customer inquiries, order management, and account support for assigned customers.
• Partner with assigned Account Managers to provide responsive service and ensure customer needs are addressed in a timely manner.
• Prepare quotations for customers and generate quotations.
• Maintain regular communication with customers regarding quotations, order status, delivery schedules, and issue resolution.
• Escalate commercial opportunities and strategic account matters to the appropriate Account Manager.
• Build strong working relationships with customers through responsiveness, accuracy, and dependable execution.

• Process customer orders accurately and efficiently within the ERP system.
• Review customer purchase orders for accuracy, pricing, and completeness.
• Coordinate with Purchasing, Warehouse, and Operations to ensure timely order fulfillment.
• Monitor open orders and proactively communicate delivery commitments and changes to customers, Account Manager and management as needed.
• Purchase selected direct materials or drop-ship items, as needed, to support customer orders.
• Maintain accurate customer and order records within the ERP system.

• Develop a working knowledge of Accuflow's products, supplier offerings, and applications.
• Utilize product knowledge to assist customers with product selection and recommend alternatives when appropriate.
• Participate in product and systems training to enhance customer support capabilities.
• Contribute…