Sales Manager, Inside Sales

Parts Source is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, Parts Source empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

Parts Source team members are deeply committed to our mission of Ensuring Healthcare is Always On®. This is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

Location:

Charlotte, NC | Hybrid

Parts Source is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, Parts Source empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

Parts Source team members are deeply committed to our mission of Ensuring Healthcare is Always On®. This is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

Parts Source is seeking a Sales Manager, Inside Sales to lead and develop a high-performing inside sales team supporting multiple healthcare end markets including ambulatory care, acute care, life science, and government (federal and state). In this role, you'll own the day-to-day leadership, coaching, and operational excellence of the inside sales organization. You'll drive revenue growth through strategic team development, support the rollout of revenue optimization initiatives, and partner across the business to remove barriers and scale our sales effectiveness.

This is a pivotal role for someone who thrives in a fast-paced, collaborative environment where you can directly impact both team performance and organizational success.

• Build and lead a high-performing inside sales team, providing clear expectations, regular coaching, and support for professional development and individual success.
• Conduct daily standups, one-on-ones, and performance reviews to ensure alignment on targets, track progress, and identify development opportunities.
• Coach inside sales professionals on consultative selling techniques, healthcare market dynamics, and effective discovery and solution positioning.
• Foster accountability and ownership within the team while maintaining a positive, inclusive, and collaborative culture.

• Develop and execute a comprehensive inside sales strategy aligned with organizational goals for the assigned end markets (ambulatory, acute, life science, government).
• Drive revenue targets through proactive pipeline management, opportunity prioritization, and strategic account planning across all end markets.
• Partner with the sales leadership team to implement revenue optimization initiatives (RevIO rollout, process improvements) and track adoption and impact.
• Analyze sales metrics, win/loss data, and market intelligence to identify trends, opportunities, and areas for improvement.

• Support pricing, escalation, and customer solution discussions; partner with product, delivery, and pricing teams to address customer needs effectively.
• Coordinate cross-functional efforts to ensure seamless customer experience and timely resolution of sales and operational issues.
• Collaborate with marketing and sales enablement to develop and deploy training, collateral, and resources that equip the team with market knowledge and competitive positioning.
• Maintain robust forecasting, pipeline tracking, and reporting mechanisms; provide regular insights and updates to leadership to inform strategic decision-making.

• Sta…