Design Consultant

Job Title: Design Consultant Location: Charlotte, North Carolina

Tile Bar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary, strategic, and hands-on creative leader to shape the future of our brand and join our dynamic team.

In this role, you will play a vital part in our growth trajectory.

We are seeking an enthusiastic and service-driven Showroom Design Consultant
. In this role, you will be working directly with a diverse clientele, ranging from homeowners to designers & architects to contractors and installers, offering each personalized service and expert advice. Tile Bar offers a competitive compensation package that includes a strong base salary and commission incentives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Client Engagement:
  Serve as the primary point of contact for clients, offering expert advice, addressing inquiries, and resolving issues promptly and professionally to ensure satisfaction and a seamless experience.
• Design & Consultation:
  Curate materials and recommend the ideal products for a wide range of residential and commercial applications. Create custom room packages and design boards that reflect the needs and desires of our clients.
• Product Knowledge:
  Maintain an in-depth understanding of Tile Bar’s product offerings, brand values, and industry trends, and share this knowledge with clients to provide the best solutions.
• Sales & Order Management:
  Handle the entire sales process, from quoting and order fulfillment to processing purchase orders and sample requests. Ensure all sales activities are logged and tracked within our CRM system.
• Team
  
  Collaboration:
  
  Work closely with local team to ensure all brand standards are met. Work in partnership across the organization to ensure timely and efficient order processing and delivery.
• Relationship Building:
  Establish and maintain long-lasting client relationships, helping to foster loyalty and repeat business.
• Brand Ambassador:
  Be a consistent and positive representation of Tile Bar’s brand image and culture in all interactions. Upholding our values, vision and commitment to exceptional customer service. This may include additional duties as requested.

The requirements listed below are representative of the qualifications necessary to perform the job.

• Experience & Education
  • High School Diploma or equivalent required;
    Bachelor’s Degree preferred.
  • 3-5 years of sales or customer service experience, preferably in retail, showroom, or luxury sales environments.
• Experience in tile, natural stone, textiles, furniture, building materials, or supply chain industries is a plus.
• Proven ability to meet and exceed sales targets and KPIs through consultative selling techniques.
• Strong relationship-building skills with a customer-first mindset to drive satisfaction and repeat business.
• Ability to educate and guide clients through product selection, project planning, and design solutions.
• Exceptional verbal and written communication skills to engage with customers, colleagues, and industry professionals.
• Product Knowledge & Industry Expertise
  • Knowledge of tile, stone, and flooring materials, including product applications and industry trends, is preferred.
  • Willingness to learn and stay updated on product specifications, installation methods, and design trends.
  • Ability to effectively present and recommend products tailored to client needs.
• Operational & Technical Proficiency
  • Tech-savvy, with frequent use of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Experience with Sales Pad, Magento, Salesforce, or similar CRM systems is a plus.
  • Strong math and problem-solving skills for order processing, quoting, and pricing.
  • Familiarity with logistics and supply chain processes to ensure smooth order fulfillment.
• Strong time management and multitasking…