Inside Sales Representative - Charlotte, NC
Listed on 2026-08-21
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Sales
Inside Sales, Sales Associate/Assistant, Sales Administrator, Sales Representative
Full Time Charlotte, NC, US
5 days ago Requisition
Charlotte, NC Office
Full-Time - 100 % Work On-Site
Basic Function
The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth.
Key Responsibilities
Customer Service & Sales Support
- Respond to inbound calls, emails, and online inquiries
- Provide customers with product, pricing, and availability information
- Process orders, returns, replacements, and account updates
- Troubleshoot basic order or service issues and follow standard workflows
- Maintain accurate documentation in CRM and internal systems
Inside Sales & Revenue Support
- Prepare quotes within established pricing guidelines
- Conduct routine outbound follow-ups on quotes and open orders
- Identify upsell and cross-sell opportunities
- Support field sales teams with documentation, samples, and scheduling
- Maintain strong product knowledge to guide customers effectively
Workload Expectations
- Manage high-volume daily customer communication
- Complete 5–15 quotes per day depending on complexity
- Process 20–40 orders or service tickets per day
- Maintain consistent follow-up on assigned quotes and customer needs
- Perform other related duties as assigned
Success in This Role Looks Like
- Accurate and timely order entry
- Consistent quote turnaround and follow-up
- High customer satisfaction scores
- Strong collaboration with internal and field sales teams
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Job Competencies
Budget
Computer Skills
Conflict Management
Customer Service
Decision Making
Problem Solving
Product Expertise
Project Management
Results Driven
Sales Goal
Business Acumen
Sales Skills
Self-Development
Strategic Thought
Technical Skills
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Education / Training
This position requires a high school diploma.
Qualification/Experience
- 1–3 years of inside sales, customer service, or order management experience
- Strong communication, organization, and multitasking skills
- Ability to work effectively in a fast-paced environment
Computer & Technical Skills
- Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus.
Proficiency in CRM/ERP systems
- Basic knowledge:
Microsoft Word:
Office, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting).
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