Enterprise Account Manager

Hello, we’re Screen Cloud!

Founded in 2015 and with 10,000+ customers around the globe, Screen Cloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.

At Screen Cloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving.

We believe AI is reshaping how we work. The playbook is still being written, and we find that exciting. We’re building a company where AI empowers every team member to have outsized impact and we’re looking for people who share that vision.

We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘Screen Clouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!

We are looking for a confident, commercially-minded, and tech-savvy Enterprise Account Manager to own a portfolio of Enterprise customers and drive both retention and expansion. You’ll be accountable for protecting existing ARR while identifying and closing new growth opportunities, with a quarterly expansion quota alongside retention and renewal targets.

This is not a traditional relationship-management role. You’ll act as a strategic and commercial partner to your customers — understanding their business priorities, building multi-threaded relationships, demonstrating measurable value and ROI, and translating customer goals into opportunities to deepen their partnership with Screen Cloud.

At Screen Cloud, we’re building an AI-first Customer Success organization. You’ll use AI to work more efficiently, uncover insights across a larger book of business, strengthen account planning, identify risk and whitespace, prepare for strategic conversations, and prioritize where your time can have the greatest commercial impact. We don’t expect perfection, but we do expect curiosity, experimentation, and a willingness to evolve how you work.

• Own retention, renewals, churn/contraction, and expansion across an Enterprise book of business, including accountability for a quarterly expansion quota.

• Act as a strategic and commercial advisor, connecting Screen Cloud to customer priorities and driving measurable adoption, value, and ROI.

• Build and execute strategic account and Mutual Success Plans, identifying customer goals, risks, whitespace, stakeholder relationships, and paths to growth.

• Build strong multi-threaded relationships across customer organizations, from day-to-day champions to executive stakeholders.

• Proactively identify, qualify, and close expansion opportunities, leading commercial conversations from discovery through negotiation and close.

• Lead strategic customer conversations, including QBRs/EBRs and renewals, centered on business outcomes, value realized, and future priorities.

• Maintain an accurate expansion pipeline and forecast, with clear deal strategies, next steps, and risks.

• Use AI, customer data, and insights to prioritize a larger portfolio, identify risk and growth signals, and improve account planning and customer engagement.

• Collaborate cross-functionally across Sales, Product, Marketing, Solutions Engineering, Professional Services, and Support to drive customer and commercial outcomes.

• Share best practices, including AI-enabled workflows and commercial approaches, to help elevate team performance.

• Proven experience in Enterprise Account Management, Customer Success, or a similar SaaS role, with…