Travel Agent - Charlotte; WT Harris), NC

Travel Agent

Job Type: Full time

Exempt/Non Exempt:
Hourly

Location Details:
Charlotte, NC (WT Harris)

Position Schedule / Shift: Monday - Friday 8:30 am – 5:30 pm

Position Summary:

Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base.

• Sales Growth & Business Development
• Generate new sales, retain existing members and grow ACG's overall book of business through multiple product offerings.
• Drive new business with competitive products and help retain The Auto Club Group's 13+ million members.
• Member Relationship Management
• Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
• Receive and champion customer concerns through to resolution.
• Sales Goals & Product Expertise
• Achieve assigned travel, membership, and credit card sales goals.
• Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.
• Travel Planning & Booking Support
• Prepare complex and/or large-scale domestic and international travel packages.
• Complete reservations and advise clients regarding documentation requirements.
• Make necessary travel arrangements, including reservations, payment collection, and document processing.
• Lead Generation & Technology Adoption
• Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system.
• Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.

• High school diploma or equivalent
• 1-year business to consumer sales

• This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation:

Build a rewarding sales career with the stability of base pay, performance-based earning potential, and support to grow, with additional career path

• Base pay (non-exempt)
• Total: $32,552 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater.
• Uncapped earning potential:
  Earn unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales.
• Guaranteed commission payouts:
  We invest in your success as you build your travel sales career.
• Extra incentives:
  You may be eligible for special performance incentives from ACG and our travel partners, plus a quarterly new hire on-pace bonus.
• Overtime eligibility:
  This is a non-exempt role, which means you are eligible for overtime.
• Career growth:
  Build your future through a structured career path paired with an uncapped commission model where growth and earnings are performance driven.

Exclusive Travel Perks

Sales Support That Helps You Succeed

• Free leads, with priority placed on prospects who are most likely to travel.
• In-office travel events and walk-in traffic help drive daily sales opportunities.
• Direct-to-consumer marketing supports Travel Agents and helps generate interest.
• Exclusive Preferred Partner discounted rates and member benefits help you close the sale.
• AAA Members travel more than average consumers, giving you access to an engaged travel audience.

Tools & Team Support to Reduce Administrative Work

• Inside support structure designed to reduce administrative work.
• Support from Air Desk and Inside Sales Agents.
• Interactive group system that provides a seamless booking process.

Training, Certifications & Development

• Free Travel Partner training certifications provided.
• Tra…