Inside Sales Manager

Location:

Charlotte, North Carolina

Company

Summary:

A market‑leading manufacturer within the retail solutions industry.

• Lead, coach, and develop a team of Inside Sales Representatives, driving accountability, performance, and a customer-first culture.
• Establish and manage team KPIs, sales goals, and productivity metrics while conducting performance reviews and ongoing coaching.
• Oversee lead qualification, opportunity management, and pipeline development across existing and prospective accounts in the U.S. and Canada.
• Partner with Directors, Key Account Managers, National Account Managers, and Customer Service teams to maximize revenue growth, customer retention, and account penetration.
• Analyze sales performance, pipeline health, conversion rates, and customer activity to improve forecasting accuracy and prioritize team efforts.
• Drive operational excellence by ensuring CRM data integrity, streamlining sales processes, removing workflow bottlenecks, and improving team efficiency.
• Support strategic customer initiatives, escalated client issues, RFPs, and key account activities while ensuring timely proposals, quotes, and follow-up.

• 3+ years of inside sales, customer service, or commercial leadership experience, including direct management of inside sales teams.
• Proven ability to coach, develop, and motivate sales professionals while building a high-performance, accountable team culture.
• Strong analytical and sales operations skills, including CRM utilization, pipeline management, forecasting, KPI tracking, and performance analysis.
• Demonstrated success partnering cross-functionally with sales, key account, customer service, and leadership teams to drive revenue growth, improve processes, and enhance customer experience.
• Comprehensive health and wellness benefits
• Global exposure and cross‑regional collaboration
• High‑visibility role with advancement opportunities