Account Manager Assistant Director Pittsburgh or Charlotte

Account Manager Assistant Director Pittsburgh or Charlotte

Location:

Charlotte

Other locations:
Anywhere in Region

Location:

Charlotte,Pittsburgh

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Our Sales & Strategic Pursuits function brings together business, sector and account knowledge along with EY competencies and solutions to meet unique client needs. The Sales & Strategic Pursuits Organization shapes and drives an integrated growth strategy across EY’s largest accounts, industry sectors, solutions and services, demonstrating and achieving market leadership through a client centric culture.

The opportunity

The Account Manager works within our Sales Activation team and is responsible for working with the Global Client Service Partner (GCSP), Sales Leader, Sales Activation Leader and the Sales Executive (SE), where applicable, to drive account strategy and innovation, drive client relationship growth, accelerate sales and develop talent. The Account Manager ensures cross-service line and cross-geography team integration on our largest, most complex global accounts and that we deliver exceptional client service in all internal and external encounters.

Your key responsibilities

You will be responsible for managing one to two Global 360 or Focus Core accounts and will be expected to drive the key activities of EY’s Account Management Framework (AMF). You will work with the GCSP and SE (if applicable) to co-develop account strategy and drive the global execution of the account plan(s). This may include relationship strategy and advancement, service line planning, account integration, pursuit support, and pipeline development with discipline and rigor.

You’ll be expected to serve as a knowledge hub of the account(s), connecting the global team to EY growth drivers and client business issues. You will also be expected to have a strong understanding of the client business agenda and EY solutions to enable leveraging the global EY network to connect our clients to the right people.

Skills and attributes for success

• Ability to influence leaders, impact sales excellence and drive account actions
• Ability to operate both internally and externally and on a local and global virtual basis to achieve results
• Work with minimum supervision, operating with agility, versatility and strong problem-solving ability
• Act as a key leader for strategic account activation
• Own the Assessment of Service Quality (ASQ) process by developing the plan, leading/attending interviews and driving action after the interviews and year-end follow up
• AI-native mindset with strong proficiency in using generative AI and automation tools to improve effectiveness, accelerate learning, and support data-driven decision-making

To qualify for the role, you must have

• 7-10 plus years of account management or similar relevant experience preferably within Financial Services
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Effective influencing and relationship building skills with strong executive presence
• Excellent written, verbal, and presentation skills
• Strong attention to detail and sound organizational skills
• Ability to manage multiple priorities simultaneously
• Bachelor’s degree (emphasis in Marketing or Business preferred) or relevant experience

Ideally, you’ll also have

• Experience in delivering client-focused solutions based on customer needs
• Strong business/commercial acumen and an understanding of major industry sector trends
• Leadership, facilitation, coaching and mentoring skills
• Strategic thinking and…