Inside Sales Representative - WT

Are you the person who sees an opportunity and thinks, “Let’s make it happen”?

We’re looking for an Inside Sales Representative to join our team in Mint Hill, NC. This is not your typical inside sales role. You’ll be part sales strategist, part relationship builder, part project quarterback— and a trusted resource for customers from the first conversation all the way through delivery.

At Inpro, we believe great sales relationships are built on more than a quote. They’re built on understanding the customer, knowing the product, solving problems, following through, and earning the next opportunity.

If that sounds like you, we’d love to talk.

Inside Sales Representative Mint Hill, NC | Inpro

• Prospect for new customers, projects, and opportunities through outbound calls, email campaigns, referrals, trade shows, construction reporting services, Building Connected, and other lead sources.
• Identify opportunities within existing accounts through cross‑selling and upselling.
• Develop relationships with architects, designers, owners, general contractors, subcontractors, dealers, and other key decision‑makers.
• Partner with Regional Sales Managers to develop and execute regional sales strategies.
• Keep a pulse on competitors, market activity, and emerging projects.

• Support key, national, corporate, and strategic accounts.
• Serve as a responsive point of contact for questions about products, pricing, quotes, orders, shipments, and project status.
• Uncover customer needs, address objections, recommend solutions, and move opportunities forward.
• Educate customers on product features, applications, benefits, and value.
• Build strong partnerships with Regional Sales Managers and internal teams.

You don't need to know everything on day one— but you should be curious enough to want to learn it.

You’ll develop expertise in our products, applications, specifications, installation considerations, and competitive solutions. You’ll use that knowledge to:

• Prepare accurate, competitive quotes and bids.
• Recommend products and technical solutions.
• Interpret architectural drawings, specifications, and construction documents.
• Support product substitutions and submittal packages.
• Provide product samples, specifications, and project documentation.
• Present virtual CEU courses and participate in customer and dealer training.

Once an opportunity becomes a project, you’ll help keep all the moving pieces on track.

You’ll coordinate with Customer Care, Technical Support, Engineering, Operations, Production, Finance, Shipping, and other teams to move projects from quote → order → production → shipment
.

That means communicating proactively about:

• Product availability and lead times
• Production constraints
• Project requirements
• Order changes
• Shipping and delivery
• Customer expectations
• Issues that could impact the project

You’ll own it, coordinate the right resources, and help find the solution.

Hungry. You enjoy prospecting, finding opportunities, and winning business.

Curious. You want to understand how products work, how they're used, and how to solve customer problems.

Persistent. You follow up. Then you follow up again. You don't let good opportunities disappear.

Organized. You can manage multiple customers, quotes, projects, deadlines, and priorities without losing the details.

Commercially minded. You understand that great customer service and profitable growth go hand in hand.

A communicator. You can talk comfortably with a contractor in the morning, an architect in the afternoon, and an internal engineering partner later that day.

A team player. You know when to take ownership and when to bring in the…