Parts Counter Sales

Hendrick Lexus Charlotte

Location:

6025

E. Independence Blvd, Charlotte, North Carolina 28212

Responsible for selling parts to customers over-the-counter and providing necessary parts to the service department and body shop. The Parts Counterperson is also responsible for placing special orders.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

• Assists customers in selecting and purchasing parts.
• Places special orders for parts.
• Reads appropriate manuals to ascertain type and specification of part.
• Provides pricing and product information to customers.
• Dispenses parts to the service department and body shop.
• Orders out-of-stock parts requested by customers.
• Assists in taking inventory.
• Meets departmental production and profitability goals.
• Maintains CSI at or above dealership standards.
• Answers telephone promptly and consistent with dealership guidelines.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

• Desired
  
  Education:
  
  High School Diploma
• Field of Study/
  
  Work Experience:
  
  Automotive
• Desired
  
  Work Experience:
  
  up to 3 years
• Education/
  
  Experience:
  
  Working knowledge of automotive parts.
• Certificates and Licenses:
  Valid Driver’s License
• Computer
  
  Skills:
  
  Intermediate skills in Microsoft Office products. Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations.
• Communication
  
  Skills:
  
  Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
• Attendance Expectations:
  The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.
• Physical Demands:
  While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Must be able to lift up to 30 pounds.
• Environment Demands:
  Duties are performed primarily at the parts counter and in the parts department. Work includes retrieving parts for customer purchase and moving throughout the parts, service, and body repair departments. Employee continuously interacts with customers and parts and service department employees.
• Verbal and Writing Ability:
  Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Math Ability:
  Ability to add, subtract, multiply and divide.
• Reasoning Ability:
  Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Have working knowledge of automotive parts.

• Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning Hendrick’s tradition of winning is based on…