Key Account Manager

About the Role

ZOE is entering an exciting phase of growth, and we’re looking for a dedicated Key Account Manager to help shape and scale our retail channel, while also supporting with other key commercial partnerships. This is a highly operational, high-impact role for someone who can turn commercial opportunities into clear plans, fast action, and strong retail execution. You’ll own the day-to-day commercial and operational management of our retail accounts, making sure launches are set up well, trading performance is actively managed, and retailer and partner requirements are coordinated across the business from opportunity through setup, launch, trading, and growth.

You’ll join the Supply Chain team within ZOE’s wider Operations organisation, reporting to the Associate Ops Director. The team makes sure ZOE’s physical products can be launched, supplied, and scaled reliably. You’ll work closely with Commercial, Finance, Legal, Marketing, Growth, Product, Quality, Customer Operations, Creative, suppliers, warehouses and logistics providers. The team is distributed across the UK, EU, and US, working remotely and cross-functionally with a strong focus on reliable execution, clear ownership, and fast problem-solving.

• Own retailer onboarding, launch planning, and critical path management from account setup through to live trading.

• Coordinate retailer setup requirements, including product information, pricing, pack details, barcodes, imagery, product copy, specs, delivery requirements, promotional setup, and portal inputs.

• Manage day-to-day retail account relationships, ensuring retailer questions, risks, blockers, decisions, and follow-up actions are handled quickly and clearly.

• Track trading performance across sales, rate of sale, availability, stock, promotional performance, placement, distribution, complaints and retailer reporting, turning results into clear actions and recommendations.

• Partner closely with Commercial and Marketing on promotions, retailer moments, in-store execution, and account growth opportunities.

• Lead future retailer negotiations, owning preparation of clear commercial inputs, trading-term considerations, operational requirements, and follow-up actions.

• Support forecasting, order tracking, stock visibility, and service-risk management across current accounts and future retail expansion.

• Support selected key commercial partnerships alongside retail account ownership, including partner follow-ups, performance tracking, and issue resolution.

• Build repeatable account management processes, templates, and playbooks that help ZOE scale into additional retailers and channels.

• Retail account management experience: You have managed retail, key account, commercial operations, or retail operations activity, ideally within FMCG/CPG, grocery, health and wellness, food, supplements, or consumer products.

• UK retail environment knowledge: You understand the UK retail landscape, ideally across grocery, high street, or consumer health and wellness channels.

• Launch and execution discipline: You are confident managing critical paths, retailer systems, portal administration, product setup, trading terms, promotional calendars, and cross-functional launch readiness.

• Commercial and operational fluency: You understand forecasting inputs, order and stock tracking, trading performance reporting, availability, rate of sale, promotions, and the operational realities that shape commercial decisions.

• Strong stakeholder management: You can coordinate internal teams, external partners, and retailer requirements with clear communication, strong follow-through, and practical issue resolution.

• Data-led account growth mindset: You can use performance data to…