Account Manager

Title: Account Manager

Department: Sales

Type: Full-Time, Exempt

Reports To: Sales Manager

Date Modified: 01/2024

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

• Consulting
• Material Handling Equipment, Parts, and Service
• Automated Mobile Robots
• Vision guided vehicles and automated guided vehicles
• High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems
• WMS/WES/WCS solutions and Software
• Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation
• Telematics

As an Account Manager, your role is pivotal in driving our success by cultivating new accounts and nurturing existing ones. Your primary responsibility is to provide material handling and intralogistics solutions to our customers. Building and maintaining strong relationships with customers is essential for delivering exceptional service, fostering product loyalty, and maximizing customer retention. Your dedication to understanding and meeting customer needs will play a significant role in achieving our business objectives.

• Account Strategy and Planning
• Develop and implement strategic account plans to achieve sales targets and expand the company's customer base.
• Collaborate with Sales Leadership on account planning and pricing decisions to maximize profitability.
• Monitor market trends, competitor activities, and industry developments to identify growth opportunities.
• Sales and Business Development
• Proactively identify and pursue new business opportunities within assigned accounts, including upselling and cross-selling.
• Take charge of all sales activities within the assigned account base, ensuring proactive engagement.
• Prepare and present proposals, contracts, and pricing agreements to clients, negotiating terms effectively.
  
  Client Relationship Management
• Manage and nurture relationships with existing clients to ensure ongoing satisfaction and retention.
• Collaborate with internal teams to address client needs and deliver solutions.
• Administer the process of fulfilling customer specifications, ensuring timely delivery and satisfaction.
• Reporting and Continuous Learning
• Provide regular updates and reports on account status and sales activities.
• Stay informed about company products, industry trends, and best practices.
• Perform any other duties as assigned or required to support the company's overall operations and objectives.

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• Must have and maintain a valid driver's license with a clean driving record.
• 3+ years of experience within material handling or a similar industry is required.

• Data-driven approach to measuring and improving the impact of outreach efforts.
• Strong organization and attention to detail, with a belief that great processes lead to great results.
• Persistence and the ability to overcome obstacles.
• High motivation to achieve challenging goals.
• Excellent organizational, planning, and prioritizing skills.
• Strong communication and presentation skills.

Benefits Built For YOU
! At Carolina Holding, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Medical, Dental and Vision Insurance, Prescription Drug Plan.