After Sales Service Representative

Job Details Level: Experienced

Job Location:

Charlotte, NC 28273

Position Type:
Full Time After Sales Service Department

Reports to:

Branch Manager

The After Sales Service Department Associate provides administrative and transactional support to the Salesteam. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.

• Dedicated support to answer or coordinate responses for all requests from the assigned customers.
• Ensure high levels of customer satisfaction through excellent sales service.
• Become familiar and stay knowledgeable on our inventory.
• Comply with inventory control procedures andRMA’s.
• Enter Quotesand Order, and order verification.
• Expedite orders and incoming PO’s and Sales orders.
• Advise sales of any changes on incoming PO’s and Sales orders
• Update Sales orders with any changes to customer information
• Other sales/expediting duties as assigned by manager.

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment.

• High school diploma required; college coursework preferred.
• At least twoyears of administrative experience is preferred