Program Account Manager

About ePromos

ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart.

As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission.

At ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach.

This is an evergreen position. We are continuously interested in connecting with qualified candidates and may keep applications on file for future opportunities that align with this role. While an immediate opening may not be available, applicants may be contacted as business needs evolve.

BASIC FUNCTION

SUMMARY:


The Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned Client program(s) while meeting and exceeding assigned sales, profitability, and account satisfaction goals. In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not. The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned.
The following duties are not intended to serve as a comprehensive list of all duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be expected to perform additional duties as requested.

• Partner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives.
• Ensure adherence to all departmental SOPs and SLAs.
• Identify, establish, and execute process improvements to optimize the Client store experience.
• Review and implement all new and existing documented SLAs and SOPs.
• Ensure proper finance and operational account setup.
• Align all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations.
• Collaborate closely with internal departments including:
  Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control
  Online Store / Platform Management
• Ensure Client brand compliance across both the online store platform and all associated merchandise.
• Supervise the user experience of the online company store, including:
  Site navigation, Content development, Sales funnels, Promotional campaigns
• Serve as the primary Client and Sales point of contact for all online store-related matters.
• Identify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes.
• Ensure the store FAQ accurately reflects Client-specific requirements and is continuously maintained to support customer satisfaction and ease of use.
• Develop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.
  Operational Process Management
• Collaborate with Program Specialists (PS) to implement, develop, and manage online company store initiatives.
• Effectively communicate with and delegate…