Account Manager- Mid Market

Join the team shaping the future of healthcare! Medbridge is a dynamic software as a service company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care.

• 15 years serving Acute, Post-Acute, and Ambulatory settings.
• 4,000+ organizations, 360,000+ healthcare providers, and 15 million patients served annually.
• 9 of the top 10 largest hospitals and health systems, 9 of the top 10 largest private practices, and 6 of the top 10 largest home health agencies run on Medbridge.

• We are mission driven. Our mission is clear—we want to help everyone move well, feel well, and live well.
• Medbridge's Educate is built in-house by 600+ named instructors, many of whom wrote the guidelines clinicians already follow.
• Medbridge's Care gives those clinicians home exercise programs, patient education, clinical pathways, remote therapeutic monitoring, and outcomes collection inside the workflows they already use.

We are a remote first company and we hire ONLY in the following states: AZ, CO, FL, GA, , IL, KS, MA, MI, MN, MO, NH, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI.

The Account Manager is responsible for driving revenue growth by managing strategic accounts, long-term client relationships, and developing key new stakeholder relationships. This role will focus on up-selling and cross-selling existing solutions to our Mid Market customers in Private Practice, Hospital/Health Systems, Home Health and other healthcare markets as we grow. Mid Market customers are identified as customers that spend between $5K to $99K in recurring revenue with Medbridge.

• We are mission driven
  . At Medbridge, our mission is clear - we want to help everyone move well, feel well, and live well.
• You’ll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders.
• Our customers love Medbridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations. have a nearly 100% client retention rate and are continuing that work in 2024 and beyond.

• Lead retention and expansion efforts while meeting or exceeding quotas.
• Identify key strategic accounts to build growth plans with customers for execution.
• Maintain a deep understanding of the customer business environment, and identify and implement ways Medbridge can assist clients in solving its top challenges through use of our solutions.
• Identify key strategic accounts to build growth plans with customers for execution to include:
  • Nurture executive level relationships, and guide executive stakeholders with varying needs through a decision process.
  • Support a consultative approach with customers to understand organizational structure, key decision makers, procurement processes, IT systems, and document workflow.
  • Deliver Impact Reviews to top accounts to review utilization, inform on recent product releases and future roadmap items.
  • Develop & execute strategies to grow accounts by uncovering new use cases and stakeholders.
• Be effective with time management and discerning where to focus efforts that will lead to achieving renewal and expansion targets.
• Lead communication with all internal teams to prioritize activities related to strategic approaches with key organizations.

• 8+ Years of Account Management Experience for SaaS solutions.
• Experience selling to or working within the healthcare industry,…