Member Experience Specialist: Childress Klein YMCA

• Location 301 S College Street,Suite 200,Charlotte, NC, 28202,United States
• Other Compensation Benefits & Free Y Membership!
• Job Category Membership, Part Time Plus
• Employee Type Part Time Plus
• Manage Others No

Description

The Member Experience Specialist delivers advanced membership services, specialized consultations, and high-level sales support to enhance member connection, program engagement, and retention. This role requires strong customer service, deep knowledge of YMCA membership systems, and specialized skills in fitness onboarding or advanced membership transactions. The position is non-supervisory but acts as a subject matter resource for the team.

The culture of the Y is rooted in our Christian mission and core principles. We strive every day to collectively embody our purpose to love, serve and transform lives. Every day we show up to Lead with Love and Serve with Purpose
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We Love unconditionally – showing genuine care and concern for everyone, making each interaction meaningful and personal and ensuring every person feels valued, seen and welcomed. We elevate Hope – promoting optimism by offering encouragement and practical solutions to challenges. We act with Care & Compassion – listening attentively without judgment, responding with empathy, and creating a sense of belonging by uplifting and supporting those around us.

We demonstrate Generosity – sharing our time, skills, and resources freely and with joy.

We walk in Grace – showing patience and kindness, even in difficult moments. We ignite Faith – staying grounded in our mission, principles and purpose, inspiring others to trust in what is possible. Demonstrating consistency in our actions, helping others see how their efforts align with a greater purpose. We treasure Honesty – communicating openly and truthfully, admitting mistakes when they occur, and honoring commitments.

We honor Humility – leading with a servant's heart by prioritizing the needs of others above our own.

We live with Joy – celebrating small and big wins alike, inspiring connection and shared joy. We offer Respect – addressing everyone by name and honoring diverse perspectives and backgrounds. We value Responsibility – performing every task timely with diligence and excellence and holding ourselves accountable by openly evaluating our performance. We engage in Service – going above and beyond in serving others by anticipating needs and delivering exceptional experiences.

• Perform all duties of a Lead Membership Associate with advanced proficiency.
• Complete advanced CRM training and manage advanced or complex membership transactions.
• Deliver high-quality service across all core membership, front desk, and fitness floor responsibilities with advanced proficiency.
• Use YMCA membership systems with advanced proficiency to process complex membership and program transactions.
• Deliver specialized services in one or more of the following focus areas:
  • Fitness Operations
  • Advanced Membership & Program Sales
• Conduct body composition assessments and complete Fitness Consultations and onboarding appointments.
• Create basic fitness or workout plans to support member goals.
• Complete advanced sales processes (e.g., draft programs) and provide expert membership guidance.
• Serve as Manager-on-Duty as scheduled, ensuring smooth facility operations and service standards.
• Provide elevated troubleshooting for membership, program, or account issues.
• Actively contribute to membership retention through engagement strategies and follow-up.
• Promote a high-quality, member-centered experience across the center.

Performs other duties and tasks as assigned by leadership

• Proficient in all duties as assigned to the lead member…