Key Account Manager

We are seeking a strategic, customer-focused Key Account Manager to develop and grow relationships with key accounts, OEMs, channel partners, private labels, and industrial end users. The role serves as a trusted advisor, identifies expansion opportunities, and coordinates cross-functional resources to turn complex customer needs into measurable business outcomes.

• Develop and execute strategic account plans that expand revenue, margin, retention, and share of wallet.
• Build relationships with executives, procurement, engineering, maintenance, and operational stakeholders.
• Lead consultative discovery and position solutions around reliability, productivity, safety, and total business value.
• Manage complex opportunities from qualification through negotiation, implementation, and account expansion.
• Conduct executive business reviews and maintain clear customer growth plans, commitments, and action items.
• Coordinate sales, technical, service, marketing, and leadership resources without direct authority.
• Maintain accurate CRM activity, pipeline, forecasts, close dates, opportunity values, and account documentation.
• Monitor market trends, customer needs, and competitor activity to support strategic partnerships and growth initiatives.

• Account strategy:
  Builds multi-year growth plans, stakeholder maps, executive sponsorship, and expansion strategies.
• Customer development:
  Identifies opportunities across facilities, business units, applications, and partner networks.
• Business reviews:
  Leads effective QBRs and maintains alignment on customer priorities and commitments.

• Consultative discovery:
  Uncovers operational and business challenges across multiple stakeholder groups.
• Value selling:
  Connects solutions to reliability, safety, productivity, cost savings, and measurable outcomes.
• Commercial execution:
  Develops proposals, supports negotiations, and advances complex opportunities to close.

• Executive engagement:
  Communicates with confidence, credibility, and clarity in senior-level meetings.
• Strategic communication:
  Adapts technical and commercial messages for executive, procurement, engineering, and maintenance audiences.
• Presentation skills:
  Delivers compelling account reviews, recommendations, training, and customer presentations.

• Influence without authority:
  Builds consensus and drives action across internal teams, partners, and customer stakeholders.
• Collaboration:
  
  Aligns sales, technical, service, marketing, operations, and leadership resources around customer objectives.
• Relationship management:
  Navigates OEM, distributor, partner, and end-user relationships effectively.

• Proven success managing and growing large, complex B2B accounts.
• Experience in strategic account management, enterprise sales, business development, or a related industrial role.
• Strong commercial judgment, negotiation skills, CRM discipline, and willingness to travel for customer and industry engagements.

Enjoy a strong base salary with uncapped bonus potential, laptop, and phone. Benefits include competitive health coverage, a 401(k) with match, profit-sharing, and generous PTO. Join a financially stable, globally active company where you can grow strategic customer relationships and make an impact with industry-leading products and partnerships.

perma stands for innovative and creative solutions in lubrication technology. perma, a German-based manufacturer of single- and multi-point lubrication systems, serves various industries worldwide. In 2024, perma opened a new headquarters in Charlotte, North Carolina. This state-of-the-art, 40,000 square foot campus reflects perma’s commitment to innovation and growth, enhancing operational capabilities and streamlining order processing and delivery.