Manager, AEM DAM – Marketing Delivery Operations

Responsibilities

• Day-to-day administration of AEM DAM, including asset ingestion, organization, metadata tagging, and archival
• Execute and uphold taxonomy, naming conventions, and metadata standards to ensure asset discoverability and reuse
• Coordinate with Creative, Content, and Channel partners on asset intake, versioning, and usage rights compliance
• Manage asset lifecycle activities including approvals, expiration tracking, archival, and retirement
• Maintain overall DAM hygiene, including duplication management and storage optimization
• Ensure assets meet brand, accessibility (WCAG), and regulatory standards
• Support execution of the end-to-end content lifecycle, from intake through publishing and decommissioning
• Follow and reinforce established governance processes, workflows, and documentation standards
• Ensure content accuracy, version control, and alignment with disclosures and compliance requirements
• Partner with Legal, Compliance, and Marketing stakeholders to support review and approval workflows
• Identify and suggest process improvements to increase efficiency and reduce operational risk
• Support Agile workflows, including intake, prioritization, and delivery tracking (Workfront, Jira, Rally)
• Serve as a backup AEM Author to build, edit, and publish marketing content
• Validate correct asset usage, formatting, and rendering across devices and channels
• Maintain clear documentation for asset libraries, governance practices, and content builds
• Ensure all work adheres to corporate governance, accessibility, and regulatory standards
• Maintain audit readiness through proper documentation and process adherence

• Bachelor’s degree in Marketing, Digital Media, Information Management, or related field (or equivalent experience)
• 5+ years of experience in AEM (DAM and/or Sites), digital asset management, or content operations
• Hands-on experience with metadata, taxonomy, and asset governance practices
• Experience supporting content lifecycle processes within a CMS environment
• Strong attention to detail with a focus on accuracy, compliance, and quality control
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment